HELP IF YOU’RE NOW UNEMPLOYED
We've created a dedicated COVID-19 Hardship Team to talk you through your options. So, if you're worried and struggling to pay your premiums please call us on 13 13 34 so we can help.
YOU'RE COVERED WITH HCF
USING YOUR COVER
CLAIMING ON TELEHEALTH EXTRAS
ELECTIVE SURGERY STARTS AGAIN
CARE WHEN IT COUNTS
LOOKING AFTER YOUR MENTAL HEALTH
Because it's not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before.That's care when it counts.
Treatment at home
EXPERT HEALTH ADVICE JUST A CALL AWAY
Members are asking for more help in these uncertain times so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice (including about coronavirus), connections to extra resources and help with next steps. Call 13 13 34 Monday-Friday from 9am-5pm (AEST/AEDT) and ask to speak to a nurse.
Ways to connect with us
CALL US TODAY
Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.
SEND AN EMAIL
Head over to our Contact Us page and complete the form to send us an email.
USE THE APP
The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.
LOG IN ONLINE
Managing your account on the go is easy with our Online Member Services tool.
While Australia’s COVID-19 situation has played out differently in states across the country, the federal government is encouraging all Australians to download its new contact tracing app, COVIDSafe.
Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.
You can download it on the Department of Health's website or by searching COVIDSafe in your phone’s app store.
WE'RE GETTING BACK TO BUSINESS AS USUAL
We’re getting back to business as usual and can’t wait to see you at our branches and HCF Dental and Eyecare Centres.
Go to our Service Updates where you'll find updates on locations and opening hours.
*You must be a current member of HCF, have served waiting periods for pre-existing conditions, be covered for the treatment you’re having if you were admitted to hospital, require treatment you would have had to stay in hospital for, live in an area served by an HCF-contracted HST provider and have a suitable home environment to be treated in.