HELP WHEN YOU NEED IT MOST
FINANCIAL HELP DURING COVID-19
Our priority right now is our members who are struggling financially because of COVID-19 - especially those who find themselves, recently and suddenly, unemployed. It’s so important we make sure those who are doing it tough get the help they need.
One of the ways we can help our members through the COVID-19 pandemic is Involuntary Unemployment Assistance, which is included in most of our health covers. We've made this easier for you to access until 30 September 2020.
If you were a member with us before 31 March 2020 and have hospital only or hospital and extras cover (excluding Overseas Visitors Health Cover and Ambulance Only Cover) and have become unemployed or stood down through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time. If you joined us on or after 1 April 2020 a 12-month waiting period applies.
We're here to review the options that will be right for your needs and advise you where some conditions might apply.
GET IN TOUCH FOR HELP
There are a few ways to get in touch with us if you need financial help during COVID-19.
- Call us to chat
If you're worried and struggling to pay your premiums please call our dedicated COVID-19 support team on 13 13 34.
- Use our My Membership app to send in your request
You can send us a request for financial support for COVID-19 using our mobile app. Go to Contact Us in the menu and fill out the form choosing ‘Financial support due to COVID-19’ from the list. Click here to download the app.
- Email us using our Contact Us page
You can send us a message about your current situation and we’ll get back to you as soon as we can. Go to our Contact Us page and fill out the form choosing ‘Financial support due to COVID-19’ from the list. Click here to email us.
OTHER WAYS WE CAN HELP
Ways to connect with us
CALL US TODAY
Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.
SEND AN EMAIL
Head over to our Contact Us page and complete the form to send us an email.
USE THE APP
The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.
LOG IN ONLINE
Managing your account on the go is easy with our Online Member Services tool.