HOW WE CAN HELP
WHO IT COVERS
We recognise that vulnerability may exist in many forms. Vulnerability can arise due to factors such as:
- a mental or physical health condition
- language barriers
- literacy barriers
- cultural background
- remote location
- domestic and family violence
- financial distress
- the loss of a loved one.
We recognise that although members may identify with one or more of these factors, they may not necessarily be in a vulnerable state. We also recognise that vulnerability can arise in other circumstances too.
WAYS WE SUPPORT YOU
We encourage you (or your family, carer or support person) to speak with our team so that we can identify and understand your needs and the ways we can help. We can support vulnerable members by:
- providing interpreter services
- being flexible with meeting verification and identification requirements
- communicating with you by your preferred method
- providing assistance if you're experiencing financial hardship and/or domestic or family violence.
Read more about how we support members experiencing vulnerability.
KEEPING YOUR INFORMATION SAFE
If you’re concerned about your privacy, contact us and let us know if you want to change your contact or cover details.
We can help you:
- update your contact details and personal information on your policy
- update members on your policy (if you're the policyholder)
- remove or update authorised people who can access your personal information or make changes to your policy.
If you would like to set up a new policy, we can help you with that too.
How we keep your account access secure
OTHER WAYS WE CAN HELP
DOMESTIC AND FAMILY VIOLENCE SUPPORT
We can provide help and guide you to support services if you’re experiencing or are at risk of domestic or family violence.
INVOLUNTARY UNEMPLOYMENT ASSISTANCE
We can help you with your health cover if you're involuntarily retrenched or made redundant by your employer.
FREE MENTAL WELLBEING CHECK-IN
We've expanded our mental health offering to include a free HealthyMinds Check-in with a PSYCH2U psychologist for all eligible members*.
SEE AN ONLINE GP
All HCF members with health cover can access a standard GP consultation (up to 10 minutes) for a fee of $50.
EXTERNAL SUPPORT SERVICES
An interpreting service provided by the Department of Home Affairs for people who do not speak English.
24-hour free online counselling and SMS support to help you and concerned loved ones navigate alcohol and drug use.
Relationship support services to help individuals, families and communities achieve positive and respectful relationships.
Financial counselling and information for people experiencing financial difficulty.
Ways to connect with us
USE THE HCF APP
The My Membership app is the easiest way to manage your cover.
LOG IN ONLINE
Managing your account on the go is easy with our online member services tool.
CALL US TODAY
We’re open: Mon to Fri 8am to 8pm, Sat 9am to 5pm (AEST/AEDT).
Call 13 13 34.
FIND A BRANCH
Visit your nearest branch for health insurance advice, claiming, joining and more.