HCF branch, kiosk and call centre trading hours will change during the holiday period.

Call centre: 

Sunday 23 December - Wednesday 26 December: closed

Thursday 27 December - Sunday 30 December: regular trading hours

Monday 31 December: 8am - 5pm (AEST / AEDT)

Tuesday 1 January 2019: closed

Branches and kiosks:

Search for a branch to see its trading hours.

Contact us

Call us

13 13 34

Mon-Fri: 8am-8pm (AEST)

Sat-Sun: 9am-5pm (AEST)



Overseas customers:

+61 2 9290 0444

Mon-Fri: 8:30am-5pm (AEST)


HCF locations

We have one of the largest branch networks in NSW and the ACT.

Find an HCF branch

Mail us

The Hospitals Contribution Fund of Australia Ltd


GPO BOX 4242

Sydney, NSW 2001




Have a question? Check our Frequently Asked Questions




Visit Media Centre

Have a complaint?

If there's a problem with your membership, please contact us directly so we can work to resolve it as quickly as possible.


For guidance on how to make a complaint, our approach to handling your complaint and timeframes, you can read our Complaint Management Policy

If your complaint isn't dealt with satisfactorily, you can contact the relevant Ombudsman – independent bodies formed to help resolve complaints and provide advice and information.

Ombudsman contact details


Email us

Privacy Statement

HCF, including subsidiaries (together HCF) collects the information you submit on this form to be able to respond to your query. Failure to supply any of the information requested may affect our ability to respond to your query. You confirm that any information you provide us via this website is true and complete and you consent to HCF collecting your information. HCF's Privacy Policy explains how and for what purposes HCF collects, uses, discloses (which may include to overseas recipients) holds and secures personal information, how to request access to and correction of personal information, how to complain about a privacy breach and how it handles complaints. The policy is available online, at all HCF branches or by calling 13 13 34