Claim on telehealth Extras
You can claim for one-to-one telehealth services, like dietetics, birthing classes, psychology and physio, from recognised HCF providers, until 30 June 2021.
TREATMENT AT HOME
Enjoy the freedom to choose how and where you’re treated. We’ve chosen to pay for hospital-substitute treatment so eligible members+ can be treated in the comfort of home where possible.
FIND A PROVIDER
At HCF we offer a range of fully-covered** services through our ‘More for You’ programs. We have a network of over 10,000 providers for extras cover at an affordable price.
CALL OUR NURSE HELPLINE
Members are asking for more help in these uncertain times, so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice.
UNIQUE MENTAL HEALTH PROGRAMS
Recover Cover when life's hurdles come in your way
We take care of more than health insurance.
Our unique range of flexible life insurance products pay you cash, to help take care of the unexpected costs that come with recovery.
Ways to connect with us
CALL US TODAY
Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 9am-1pm (AEST/AEDT). Call 13 13 34.
SEND AN EMAIL
Head over to our Contact Us page and complete the form to send us an email.
USE THE APP
The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.
LOG IN ONLINE
Managing your account on the go is easy with our Online Member Services tool.
WE LIKE TO SAY THANK YOU
We’re proud to have so many members who’ve chosen us as their health partner. To show our appreciation, our loyalty program, HCF Thank You, gives members access to services, programs and discounts from great partner brands. The longer you stay with us, the more ways we get to say thank you~. Here are just some examples of our recent offers:
- 10% Off Priceline e-Gift Cards
- 10% Off Rebel e-Gift Cards
- 10% Off Booktopia
- 6% Off Myer e-Gift Cards
**Depends on your level of cover and annual limits.
+You must be a current member of HCF, have served waiting periods for pre-existing conditions, be covered for the treatment you’re having if you were admitted to hospital, require treatment you would have had to stay in hospital for, live in an area served by an HCF-contracted HST provider and have a suitable home environment to be treated in.
#HCF leads the way in mental health care by providing members access to a unique mental health program. This is substantiated through market analysis which shows that HCF's program is uncommon in the way that it connects its members to a wider range of mental health services, giving its members greater flexibility and choice. Furthermore, the market analysis shows that the HCF mental health program helps members navigate the public and private mental health services available.
^All HCF members above the age of 14, who hold any HCF health insurance product (excluding Overseas Visitors Health Cover) are eligible for a customised Snug subscription trial at no cost, from 22 March 2021 until 21 March 2022. At the end of the trial, your account may revert to the standard Snug offer for all Australians, which may incur additional costs. HCF may choose to extend the offer upon written notice to its members.
~Eligibility criteria applies. You can access HCF Thank You offers after you've been a member for a week and if your policy payments are up to date. Excludes Ambulance Only and Overseas Visitors Health Cover.