NO PREMIUM INCREASE FOR 6 MONTHS

We've postponed our scheduled premium increase until at least 1 October 2020. We'll be in touch with all of our members about the delayed increase.

Our priority is our members who are struggling financially - especially those who find themselves, recently and suddenly, unemployed. It’s so important we make sure those who are doing it tough get the help they need.

If you have hospital only or hospital and extras cover with HCF and have become unemployed, through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time.

We're here to review the options that will be right for your needs and advise you where some conditions might apply. We've created a dedicated COVID-19 Member Care Team to talk you through your options. So if you're worried and struggling to pay your premiums please call us 13 13 34 so we can help.

More about financial support

WE’VE HAD TO CLOSE SOME OF OUR DOORS

To protect your health, and ours, we’ve made the tough call to close some of our doors. In our network:

  • Call centres are open as normal, we’d appreciate your patience if you have to wait a little longer.
  • HCF Dental Centres are only open for emergency appointments, please call your local Dental Centre so we can talk about your options.
  • HCF Eyecare Centres aren’t taking new appointments, but you can still collect your glasses or contacts and order new contact lenses over the phone or by email.
  • Our branches are closed across the country.
See service updates

A GP AT YOUR FINGERTIPS

Our partnership with GP2U, a convenient online video GP service, makes it easier for you to access telehealth services.  

As part of the changes introduced because of COVID-19 you can now have bulk-billed online GP consultations through our partner GP2U, call 1300 472 866, or you may be able to access bulk-billed online GP services with your current provider.

ONLINE MENTAL HEALTH SERVICES

During the COVID-19 crisis, you can access bulk-billed video consultations with a psychologist by getting in touch with your current provider or our partner PSYCH2U by calling 1300 472 866. We’re trying to make sure you have the support you need for your mental health plan and mental wellbeing.

We also offer extra mental health help with our chronic disease management programs and other online support programs*.

Learn more

Ways to connect with us

CALL US TODAY

Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.

SEND AN EMAIL

Head over to our Contact Us page and complete the form to send us an email.

USE THE APP

The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.

LOG IN ONLINE

Managing your account on the go is easy with our Online Member Services tool.

WE LIKE TO SAY THANK YOU

We’re proud to have so many members who’ve chosen us as their health partner. To show our appreciation, our loyalty program, HCF Thank You, gives members access to services, programs and discounts from great partner brands. The longer you stay with us, the more ways we get to say thank you^. Here are just some examples of our recent offers:

  • 10% OFF PRICELINE
  • 10% OFF REBEL
  • 10% OFF BOOKTOPIA
  • 8% OFF MYER ONLINE
     
Log in to online member services

*This is available on eligible cover held for 12 months. Other criteria, and terms and conditions apply.

^You can access HCF Thank You offers after you’ve been a member for a month and provided your health insurance policy payments are up to date.

We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision, please consider the relevant Product Disclosure Statement and Financial Services Guide available at hcf.com.au/petinsurance and hcf.com.au/travel. If you purchase either of these insurances, HCF will receive a commission that is a percentage of the premium. Please contact us if you would like further details.