Mental Health Care That's Got You Covered
Now more than ever, we’re committed to showing you a level of care that’s uncommon. That’s why we’ve gone above and beyond to develop an holistic mental health and wellbeing program with access to a range of options that work, and the freedom to choose which is right for you. Because it’s not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before. That’s care when it counts.
Since the outset of the pandemic, we’ve seen the growing importance of quick and early access to appropriate mental health support when and where you need it.
From 12 October 2021 to 31 December 2022, we’re temporarily expanding our mental health offering to include a free HCF HealthyMinds Check-in for eligible members*.
This gives you faster, easier access to qualified mental health professionals and digital support services to help you take control of your mental wellbeing.
Whether you’re looking for support for yourself or your loved ones, our unique range of mental health and wellbeing programs can help you understand and improve mental health challenges such as stress, anxiety and depression.
Book your free HCF HealthyMinds Check-in, Monday to Friday, 8.30am-4.30pm (AEST/AEDT).
HCF members can access bulk-billed video consultations with a psychologist by calling our partner PSYCH2U on 1300 472 866 or through your current provider.
PSYCH2U also offers psychiatry video sessions and eligible HCF members# also have access to a range of other mental health services like:
- Navigation, support and treatment for anxiety, depression and stress
- Online video sessions with a mental health professional
- Access to digital prescriptions through PSYCH2U
- Consistency of care with the same mental health professional throughout your journey.
We're trying to make it as easy and fast as possible for you to access the mental wellbeing support you need, now more than ever. And PSYCH2U psychiatry and navigation services are unique to HCF, no other health fund offers these same resources to members.
A GP AT YOUR FINGERTIPS
As part of the changes introduced because of COVID-19 all HCF members may access online GP consultations through GP2U for free** for a limited time. See hcf.com.au/gp2u for offer end date.
You may also be able to access bulk-billed online GP services with your current provider.
GP2U and PSYCH2U services have a unique partnership with HCF, no other private health fund offers these resources to members.
HELPING YOUR KIDS WITH THEIR BIG FEELINGS
Our mental health and wellbeing program includes free access for HCF members with hospital or extras cover to Calm Kid Central+, an online educational and support program to help kids aged 4–11 learn to act bravely and confidently, behave in positive ways, develop good friendships and manage tough life situations.
Parents and carers get:
Fast and confidential access to a team of experienced child psychologists, who’ll answer your unlimited questions within 48 hours
Videos and articles to help you know what to say and do to support your child emotionally.
For children, the program has courses, video lessons, activities, posters and animations to help them understand and better manage their feelings. There are also resources for children who are worried or unsettled by COVID-19.
FREE ONLINE SELF-HELP COURSES
You can access a range of online courses through THIS WAY UP^^, a not-for-profit initiative developed by experienced psychiatrists and clinical psychologists, to help you take control of your mental wellbeing. Clinically proven to help, the courses understand and improve mental challenges like stress, insomnia, worry, anxiety and depression.
From 1 July 2020, if you access the courses without a supervising clinician the cost is $59 for each course. Some resources and tools are still available at no cost.
However, if prescribed by a clinician the courses are free. Your provider will register with TWU and refer you to one of these courses under their supervision. They will provide you with a prescription code which when entered on registration, waives the cost of the course/s.
YOUR 24/7 SELF-CARE EXPERT
Woebot^^ is an automated mental health chatbot – a robot designed to help you learn about yourself, improve your mood and awareness and manage your state of mind. Designed by psychologists from Stanford University, Woebot delivers evidenced-based Cognitive Behavioural Therapy (CBT) principles in a relaxed conversational way and sends you videos and other useful tools depending on how you’re doing.
Change your relationship with alcohol
Hello Sunday Morning has a mission to change the world’s relationship with alcohol. Its flagship program, Daybreak, is a free digital service that Aussies can access through an app or the web. It gives you an anonymous and supportive environment to set alcohol behaviour-change goals and connects you with an online community. No matter how busy you are or where you live, Daybreak is accessible at any time on a smartphone with no waiting lists, so you can get the support you need, when you need it^^.
5 WAYS TO REDUCE STRESS
Prioritising mental health is always important and now with COVID-19 it’s more essential than ever.
TEENS & COVID-19
Younger family members may have as many questions about COVID as you do. Here's how to help.
THE STIGMA OF MENTAL HEALTH PLANS
Some people don't use their mental health plan. You can overcome the stigma with these tips.
6 DAILY HABITS THAT INCREASE ANXIETY
We asked experts to pinpoint the daily activities that can cause anxiety.
*Service is available free to all members who are financial with hospital and/or extras products for a limited time that ends 31 December 2022. Excludes Ambulance Only, Accident Only and Overseas Visitors Health Cover.
+Excludes Accident Only Basic cover and Overseas Visitors Health Cover.
#Must have HCF gold level hospital cover for at least 2 months. Other eligibility criteria apply.
**Some members may be eligible for Medicare benefits for a telehealth consultation with GP2U, in which case GP2U will bulk-bill those members. For mental health services, you will need a mental healthcare plan from your GP to access support. For all other services, HCF will pay the GP2U consultation fee for a limited time. See hcf.com.au/gp2u.
^^You should make your own enquiries to determine whether this service is suitable for you. If you decide to use this service, it'll be on the basis that HCF won't be responsible, and you won't hold HCF responsible, for any liability that may arise from that use.