UNCOMMON CARE IS MENTAL HEALTH SUPPORT THAT'S GOT YOU COVERED
Now more than ever, we’re committed to showing you a level of care that’s uncommon. That’s why we’ve gone above and beyond to develop an holistic mental health and wellbeing program with access to a range of options that work, and the freedom to choose which is right for you. Because it’s not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before. That’s care when it counts.
ACCESS VIDEO COUNSELLING
During the COVID-19 pandemic you can access bulk-billed video consultations with a psychologist by calling our partner PSYCH2U on 1300 472 866 or through your current provider.
PSYCH2U also offers psychiatry video sessions and eligible HCF members also have access to a range of other mental health services like:
- Navigation, support and treatment for anxiety, depression and stress
- Online video sessions with a mental health professional
- Access to digital prescriptions through PSYCH2U
- Consistency of care with the same mental health professional throughout your journey.
We're trying to make it as easy and fast as possible for you to access the mental wellbeing support you need, now more than ever. And PSYCH2U psychiatry and navigation services are unique to HCF, no other health fund offers these same resources to members.
A GP AT YOUR FINGERTIPS
As part of the changes introduced because of COVID-19 all HCF members may access online GP consultations through GP2U for free# until at least 31 March 2021.
You may also be able to access bulk-billed online GP services with your current provider.
GP2U and PSYCH2U services have a unique partnership with HCF, no other private health fund offers these resources to members.
HELPING YOUR KIDS WITH THEIR BIG FEELINGS
One of the newest tools in our mental health and wellbeing program is free access for eligible members^ to Calm Kid Central, an online educational and support program to help kids aged 4–11 learn to act bravely and confidently, behave in positive ways, develop good friendships and manage tough life situations.
Parents and carers get:
Fast and confidential access to a team of experienced child psychologists, who’ll answer your unlimited questions within 48 hours
Videos and articles to help you know what to say and do to support your child emotionally.
For children, the program has courses, video lessons, activities, posters and animations to help them understand and better manage their feelings. There are also resources for children who are worried or unsettled by COVID-19.
FREE ONLINE SELF-HELP COURSES
You can access a range of online courses through THIS WAY UP+, a not-for-profit initiative developed by experienced psychiatrists and clinical psychologists, to help you take control of your mental wellbeing. Clinically proven to help, the courses understand and improve mental challenges like stress, insomnia, worry, anxiety and depression.
Each course has 6 lessons you can work through with your clinician or access online and do at your own speed and there are no wait lists. During COVID-19 from March to 30 June these courses to help you cope were free. From 1 July 2020, if you access the courses without a supervising clinician the cost is $59 for each course. Some resources and tools are still available at no cost.
However, if prescribed by a clinician the courses are free. Your provider will register with TWU and refer you to one of these courses under their supervision. They will provide you with a prescription code which when entered on registration, waives the cost of the course/s.
YOUR 24/7 SELF-CARE EXPERT
Woebot+ is an automated mental health chatbot – a robot designed to help you learn about yourself, improve your mood and awareness and manage your state of mind.
Designed by psychologists from Stanford University, Woebot delivers evidenced-based Cognitive Behavioural Therapy (CBT) principles in a relaxed conversational way and sends you videos and other useful tools depending on how you’re doing.
Change your relationship with alcohol
Hello Sunday Morning has a mission to change the world’s relationship with alcohol. Its flagship program, Daybreak, is a digital service that people can access through an app or the web. It gives you an anonymous and supportive environment to set alcohol behaviour-change goals and the chance to work with health professionals to achieve them. No matter how busy you are or where you live, Daybreak is accessible at any time on a smartphone with no waiting lists, so you can get the support you need, when you need it⁺.
5 WAYS TO REDUCE STRESS
Prioritising mental health is always important and now with COVID-19 it’s more essential than ever.
SUPPORTING TEENS IN COVID-19
Younger family members probably have as many questions about coronavirus as you do. Here's how to help.
OVERCOMING THE STIGMA OF MENTAL HEALTH PLANS
Some people don't use their mental health plan. You can overcome the stigma with these tips.
6 DAILY HABITS THAT INCREASE ANXIETY
We asked experts to pinpoint the daily activities that can cause anxiety.
*Roy Morgan Net Trust Survey 2018 and 2019.
^To access Calm Kid Central you must have had hospital or extras cover for 12 months, excludes Accident Only cover and Overseas Visitors Health Cover.
+This service is not affiliated or associated with HCF in any way. You should make your own enquiries to determine whether this service is suitable for you. If you decide to use this service, it'll be on the basis that HCF won't be responsible, and you won't hold HCF responsible, for any liability that may arise from that use.
#Some members may be eligible for Medicare benefits for a telehealth consultation with GP2U, in which case GP2U will bulk-bill those members. For all other members, HCF will pay the GP2U consultation fee.