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HCF No-Gap GLA:D® Knees Program

Take part in a proven early‑intervention approach to long‑term joint health with the HCF No‑Gap GLA:D® Knees Program, and discover how to better manage knee osteoarthritis symptoms with no out‑of‑pocket costs*.

Check no-gap eligibility
A physiotherapist helps a woman with her exercise program for knee osteoarthritis.

Proven outcomes for Australians living with osteoarthritis

The GLA:D® program delivers real‑world improvements for Australians living with osteoarthritis, helping reduce pain, improve movement and support better quality of life.

29% reduced knee pain

Research from the GLA:D® program in Australia shows participants experienced a 29% reduction in pain 1 year after completing the program^.

36% improved quality of life

12 months after starting the GLA:D® program, 36% of participants reported better joint stability and improvement in daily activities^.

91% continued use and satisfaction

1 year after the GLA:D® program, 91% of participants were still using what they have learned in the program at least once a week^.

Compare GLA:D® programs

HCF No-Gap GLA:D® Knees Program

The HCF No‑Gap GLA:D® Knees Program offers eligible HCF members reimbursement for all treatment costs (up to contracted fees with registered providers) when completing the GLA:D® Program for Knee Osteoarthritis with an accredited GLA:D® and HCF-recognised provider, in exchange for providing feedback that helps HCF improve future health programs.

What’s required from me?

  • Complete a pre- and post-program survey from HCF.
  • You may also receive surveys from La Trobe University when you start the program and at 3 and 12 months after completing the program.
  • 100% back for all treatment costs (up to contracted fees with registered providers) once the GLA:D® program and required surveys have been completed.

Am I eligible?

To join the HCF No‑Gap GLA:D® Knees Program, members must:

  • be over 18 years old
  • have a diagnosis of symptomatic knee osteoarthritis that is likely to require joint replacement surgery in the upcoming few years, as assessed by an orthopaedic surgeon, GP or physio
  • not had a total or partial knee replacement surgery on the knee being treated in this program
  • have held HCF hospital cover for 12 months and hospital cover for joint replacement surgery for a minimum of 2 months (excluding Overseas Visitors Health Cover) and be up to date with their premiums
  • not have completed the GLA:D® Program for Osteoarthritis in the past 2 years
  • be willing and able to complete the member feedback surveys.
Check no-gap eligibility

GLA:D® Program for Osteoarthritis

The GLA:D® Program for Osteoarthritis is an evidence‑based early intervention program, delivered by GLA:D®-recognised physios and exercise physiologists, designed to help people with knee and hip osteoarthritis reduce pain, improve movement and support better quality of life.

What’s included?

Working closely with a GLA:D®-recognised physio or exercise physiologist for expert guidance and support in managing your osteoarthritis symptoms, you’ll benefit from:

  • an initial assessment to measure your condition which includes functional tests (e.g. sit‑to‑stand, 40m walk)
  • 2 education sessions to learn more about osteoarthritis and your condition (60-90 minutes each)
  • 12 x 1-hour group exercise sessions delivered in-person (twice weekly for 6 weeks)
  • 3‑month follow‑up assessment to track your progress, review goals and plan next steps for ongoing osteoarthritis management.

Am I eligible?

HCF will pay benefits towards the GLA:D® Program for Osteoarthritis for HCF members with extras cover (excluding Overseas Visitors Health Cover) that includes cover for:

  • physiotherapy
  • exercise physiology
  • health management programs.

You may have out-of-pocket costs for this program as the benefits HCF pays will not fully cover the program and will also depend on your annual limits.

Find a GLA:D® provider
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Check your eligibility for the HCF No-Gap GLA:D® Knees Program

Find out whether you’re eligible to take part in the HCF No-Gap GLA:D® Knees Program and access no‑gap support* for your knee osteoarthritis treatment with an accredited GLA:D® and HCF-recognised physio or exercise physiologist.

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You must be between 16 and 100 years old

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Sit tight while we check your eligibility for the HCF No-Gap GLA:D® Knees Program

If you’re not eligible for the HCF No-Gap GLA:D® Knees Program, your sessions may still be claimable if you've got eligible extras cover~, depending on your policy.

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Great news - you're eligible for the HCF No-Gap GLA:D® Knees Program

Your next step is to find an accredited GLA:D® and HCF-recognised physio or exercise physiologist, who will confirm your clinical eligibility and help you get started.

Find a provider Start over
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Unfortunately, you’re not eligible for the HCF No-Gap GLA:D® Knees Program

You may still be able to claim benefits for the GLA:D® Program for Osteoarthritis under eligible extras cover, depending on your policy~.

For more information or support understanding your cover, please contact us by emailing glad@hcf.com.au.

 

Contact us Start over

An illustration of a physio treating a male on the therapy table for knee osteoarthritis.

Find a participating GLA:D® provider

Ready to start your no-gap knee osteoarthritis treatment journey? Once you’ve confirmed your eligibility, search for an accredited GLA:D® and HCF‑recognised physio or exercise physiologist near you with our Find a Provider tool.

Find a provider

Other programs to help manage your osteoarthritis

Joint health programs that can help minimise the symptoms of knee osteoarthritis, including at‑home options that focus on weight management and lifestyle changes.

A woman exercises on a gym mat while watching a tablet on the kitchen bench.

Osteoarthritis Healthy Weight for Life Program

Designed to help kickstart weight loss, this at‑home program supports eligible members+ who want to reduce pain and improve movement in their hips and knees.

Explore program
An elderly man sitting outside smiling while looking at his phone.

HCF Health Coaching for Knee Osteoarthritis

Get personalised nutrition advice, exercise plans and lifestyle support from experienced health coaches to help you manage knee osteoarthritis at home#.

Start eligibility survey

Looking for more information?

We've answered some common questions about the HCF No-Gap GLA:D® Knees Program to help you get the information you need.

The HCF No‑Gap GLA:D® Knees Program is designed to help HCF better understand member experiences, outcomes and preferences when participating in evidence‑based treatment programs such as the GLA:D® Program for Osteoarthritis.

By collecting information and feedback from eligible members, HCF can learn how these programs support our members’ health and wellbeing. This will help us make funding decisions which will serve our members best in the future.

By participating in the HCF No‑Gap GLA:D® Knees Program, eligible members can complete the GLA:D® Program for Osteoarthritis and be fully reimbursed for treatment costs (up to contracted fees with registered providers). To access the no-gap experience, participants are required to complete the GLA:D® Program for Osteoarthritis in full and provide information and feedback to HCF about their experience through a series of member feedback surveys.

To be eligible for the HCF No-Gap GLA:D® Knees Program you must:

  • meet the clinical eligibility criteria for the GLA:D® Program for Osteoarthritis, including:

    • being over 18 years old
    • having a diagnosis of symptomatic knee osteoarthritis that may require joint replacement surgery in the upcoming few years, as assessed by an orthopaedic surgeon, general practitioner or physiotherapist.
  • hold HCF hospital cover for a minimum of 12 months and hospital cover for joint replacement surgery for a minimum of 2 months (excluding Overseas Visitors Health Cover) and be up to date with your premiums
  • not had a total or partial knee replacement surgery on the knee being treated in this program
  • not have participated in the GLA:D® Program for Osteoarthritis in the previous 2 years 
  • be willing and able to complete the member feedback surveys.

If you don’t meet the eligibility criteria for the HCF No-Gap GLA:D® Knees Program

If you don’t meet the eligibility criteria for the HCF No‑Gap GLA:D® Knees Program, you may still be able to participate in the GLA:D® Program for Osteoarthritis at a cost and claim benefits if you have eligible HCF extras cover*. To find out what limits apply to your cover, contact us on 13 13 34.

For more information about the HCF No-Gap GLA:D® Knees Program

Contact the HCF GLA:D team by emailing glad@hcf.com.au or call 1800 789 131 for support or more information about the HCF No‑Gap GLA:D® Knees Program.

As a participant in the HCF No-Gap GLA:D® Knees Program you’ll need to complete the following steps.

  1. Complete the GLA:D® Program for Osteoarthritis through an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  2. Provide information and feedback to HCF through a series of member feedback surveys, including:

    • a pre-program survey from HCF
    • a post-program survey from HCF.

You may also receive additional research surveys from La Trobe University when you start the program and at 3 and 12 months after completing the program.

Benefits of the HCF No-Gap GLA:D® Knees Program:

  • Fully funded treatment for eligible members who will be fully reimbursed for their treatment costs (up to contracted fees with registered providers) after completing the program and required surveys.
  • Expert care from GLA:D®-certified physios or exercise physiologists.
  • Comprehensive approach combining education and supervised exercise.
  • Evidence-based early intervention shown to reduce pain and improve function.
  • Opportunity to help HCF better understand the experiences, outcomes and preferences of members living with osteoarthritis.

There are two ways to get started:

Option 1:

  1. Check if you’re eligible through our eligibility checker tool.
  2. If eligible, you will be prompted to find an accredited GLA:D® and HCF-recognised provider through our Find a Provider tool.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Option 2:

  1. Contact the HCF GLA:D team by emailing glad@hcf.com.au or by calling 1800 789 131 and provide us with your membership number.
  2. We’ll help you find an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Participants in the HCF No-Gap GLA:D® Knees Program will be fully reimbursed for treatment costs (up to contracted fees with registered providers) after:

  • completing the GLA:D® Program for Osteoarthritis with an accredited GLA:D® and HCF-recognised physio or exercise physiologist
  • completing all the HCF member feedback surveys.

To receive reimbursement, participants should pay their provider directly for their treatment and submit a claim for reimbursement at the end of each session or at the end of their course of treatment. Claims should be made by emailing a copy of your treatment invoices directly to glad@hcf.com.au.

We’re here to help. Please email glad@hcf.com.au or call 1800 789 131 to provide feedback, report issues or to ask questions about the GLA:D® Program for Osteoarthritis or the HCF No-Gap GLA:D® Knees Program.

The HCF No‑Gap GLA:D® Knees Program is designed to help HCF better understand member experiences, outcomes and preferences when participating in evidence‑based treatment programs such as the GLA:D® Program for Osteoarthritis.

By collecting information and feedback from eligible members, HCF can learn how these programs support our members’ health and wellbeing. This will help us make funding decisions which will serve our members best in the future.

By participating in the HCF No‑Gap GLA:D® Knees Program, eligible members can complete the GLA:D® Program for Osteoarthritis and be fully reimbursed for treatment costs (up to contracted fees with registered providers). To access the no-gap experience, participants are required to complete the GLA:D® Program for Osteoarthritis in full and provide information and feedback to HCF about their experience through a series of member feedback surveys.

To be eligible for the HCF No-Gap GLA:D® Knees Program you must:

  • meet the clinical eligibility criteria for the GLA:D® Program for Osteoarthritis, including:

    • being over 18 years old
    • having a diagnosis of symptomatic knee osteoarthritis that may require joint replacement surgery in the upcoming few years, as assessed by an orthopaedic surgeon, general practitioner or physiotherapist.
  • hold HCF hospital cover for a minimum of 12 months and hospital cover for joint replacement surgery for a minimum of 2 months (excluding Overseas Visitors Health Cover) and be up to date with your premiums
  • not had a total or partial knee replacement surgery on the knee being treated in this program
  • not have participated in the GLA:D® Program for Osteoarthritis in the previous 2 years 
  • be willing and able to complete the member feedback surveys.

If you don’t meet the eligibility criteria for the HCF No-Gap GLA:D® Knees Program

If you don’t meet the eligibility criteria for the HCF No‑Gap GLA:D® Knees Program, you may still be able to participate in the GLA:D® Program for Osteoarthritis at a cost and claim benefits if you have eligible HCF extras cover*. To find out what limits apply to your cover, contact us on 13 13 34.

For more information about the HCF No-Gap GLA:D® Knees Program

Contact the HCF GLA:D team by emailing glad@hcf.com.au or call 1800 789 131 for support or more information about the HCF No‑Gap GLA:D® Knees Program.

As a participant in the HCF No-Gap GLA:D® Knees Program you’ll need to complete the following steps.

  1. Complete the GLA:D® Program for Osteoarthritis through an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  2. Provide information and feedback to HCF through a series of member feedback surveys, including:

    • a pre-program survey from HCF
    • a post-program survey from HCF.

You may also receive additional research surveys from La Trobe University when you start the program and at 3 and 12 months after completing the program.

Benefits of the HCF No-Gap GLA:D® Knees Program:

  • Fully funded treatment for eligible members who will be fully reimbursed for their treatment costs (up to contracted fees with registered providers) after completing the program and required surveys.
  • Expert care from GLA:D®-certified physios or exercise physiologists.
  • Comprehensive approach combining education and supervised exercise.
  • Evidence-based early intervention shown to reduce pain and improve function.
  • Opportunity to help HCF better understand the experiences, outcomes and preferences of members living with osteoarthritis.

There are two ways to get started:

Option 1:

  1. Check if you’re eligible through our eligibility checker tool.
  2. If eligible, you will be prompted to find an accredited GLA:D® and HCF-recognised provider through our Find a Provider tool.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Option 2:

  1. Contact the HCF GLA:D team by emailing glad@hcf.com.au or by calling 1800 789 131 and provide us with your membership number.
  2. We’ll help you find an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Participants in the HCF No-Gap GLA:D® Knees Program will be fully reimbursed for treatment costs (up to contracted fees with registered providers) after:

  • completing the GLA:D® Program for Osteoarthritis with an accredited GLA:D® and HCF-recognised physio or exercise physiologist
  • completing all the HCF member feedback surveys.

To receive reimbursement, participants should pay their provider directly for their treatment and submit a claim for reimbursement at the end of each session or at the end of their course of treatment. Claims should be made by emailing a copy of your treatment invoices directly to glad@hcf.com.au.

We’re here to help. Please email glad@hcf.com.au or call 1800 789 131 to provide feedback, report issues or to ask questions about the GLA:D® Program for Osteoarthritis or the HCF No-Gap GLA:D® Knees Program.

The GLA:D® Program for Osteoarthritis is a proven, evidenced-based education and exercise program developed by researchers in Denmark for people with knee or hip osteoarthritis symptoms. It’s delivered by GLA:D®-certified physios and exercise physiologists. This comprehensive program aims to:

  • reduce your joint pain
  • improve your mobility and function
  • support a better quality of life.

The GLA:D® Program for Osteoarthritis is designed to help reduce the symptoms of knee or hip osteoarthritis by improving strength, mobility and confidence in your everyday movement. Through education and exercise sessions, the program aims to reduce pain, increase function, improve stability and support better quality of life.

Research shows that participants in the GLA:D® Program for Osteoarthritis experience meaningful improvements, including a 29% reduction in pain after completing the program^.

The treatment program includes individual and group education and exercise sessions with a physio or exercise physiologist. These sessions are delivered in person and include:

  • an initial assessment, including a 30-second chair stand test and a 40m walk test
  • 2 group education sessions (60 to 90 minutes each) 
  • 12 supervised group exercise sessions (60 minutes each, 2 times a week)
  • a 3-month follow-up assessment to repeat tests, review goals and plan next steps.

The GLA:D® Program for Osteoarthritis is a proven, evidenced-based education and exercise program developed by researchers in Denmark for people with knee or hip osteoarthritis symptoms. It’s delivered by GLA:D®-certified physios and exercise physiologists. This comprehensive program aims to:

  • reduce your joint pain
  • improve your mobility and function
  • support a better quality of life.

The GLA:D® Program for Osteoarthritis is designed to help reduce the symptoms of knee or hip osteoarthritis by improving strength, mobility and confidence in your everyday movement. Through education and exercise sessions, the program aims to reduce pain, increase function, improve stability and support better quality of life.

Research shows that participants in the GLA:D® Program for Osteoarthritis experience meaningful improvements, including a 29% reduction in pain after completing the program^.

The treatment program includes individual and group education and exercise sessions with a physio or exercise physiologist. These sessions are delivered in person and include:

  • an initial assessment, including a 30-second chair stand test and a 40m walk test
  • 2 group education sessions (60 to 90 minutes each) 
  • 12 supervised group exercise sessions (60 minutes each, 2 times a week)
  • a 3-month follow-up assessment to repeat tests, review goals and plan next steps.

The HCF No‑Gap GLA:D® Knees Program is designed to help HCF better understand member experiences, outcomes and preferences when participating in evidence‑based treatment programs such as the GLA:D® Program for Osteoarthritis.

By collecting information and feedback from eligible members, HCF can learn how these programs support our members’ health and wellbeing. This will help us make funding decisions which will serve our members best in the future.

By participating in the HCF No‑Gap GLA:D® Knees Program, eligible members can complete the GLA:D® Program for Osteoarthritis and be fully reimbursed for treatment costs (up to contracted fees with registered providers). To access the no-gap experience, participants are required to complete the GLA:D® Program for Osteoarthritis in full and provide information and feedback to HCF about their experience through a series of member feedback surveys.

To be eligible for the HCF No-Gap GLA:D® Knees Program you must:

  • meet the clinical eligibility criteria for the GLA:D® Program for Osteoarthritis, including:

    • being over 18 years old
    • having a diagnosis of symptomatic knee osteoarthritis that may require joint replacement surgery in the upcoming few years, as assessed by an orthopaedic surgeon, general practitioner or physiotherapist.
  • hold HCF hospital cover for a minimum of 12 months and hospital cover for joint replacement surgery for a minimum of 2 months (excluding Overseas Visitors Health Cover) and be up to date with your premiums
  • not had a total or partial knee replacement surgery on the knee being treated in this program
  • not have participated in the GLA:D® Program for Osteoarthritis in the previous 2 years 
  • be willing and able to complete the member feedback surveys.

If you don’t meet the eligibility criteria for the HCF No-Gap GLA:D® Knees Program

If you don’t meet the eligibility criteria for the HCF No‑Gap GLA:D® Knees Program, you may still be able to participate in the GLA:D® Program for Osteoarthritis at a cost and claim benefits if you have eligible HCF extras cover*. To find out what limits apply to your cover, contact us on 13 13 34.

For more information about the HCF No-Gap GLA:D® Knees Program

Contact the HCF GLA:D team by emailing glad@hcf.com.au or call 1800 789 131 for support or more information about the HCF No‑Gap GLA:D® Knees Program.

As a participant in the HCF No-Gap GLA:D® Knees Program you’ll need to complete the following steps.

  1. Complete the GLA:D® Program for Osteoarthritis through an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  2. Provide information and feedback to HCF through a series of member feedback surveys, including:

    • a pre-program survey from HCF
    • a post-program survey from HCF.

You may also receive additional research surveys from La Trobe University when you start the program and at 3 and 12 months after completing the program.

Benefits of the HCF No-Gap GLA:D® Knees Program:

  • Fully funded treatment for eligible members who will be fully reimbursed for their treatment costs (up to contracted fees with registered providers) after completing the program and required surveys.
  • Expert care from GLA:D®-certified physios or exercise physiologists.
  • Comprehensive approach combining education and supervised exercise.
  • Evidence-based early intervention shown to reduce pain and improve function.
  • Opportunity to help HCF better understand the experiences, outcomes and preferences of members living with osteoarthritis.

There are two ways to get started:

Option 1:

  1. Check if you’re eligible through our eligibility checker tool.
  2. If eligible, you will be prompted to find an accredited GLA:D® and HCF-recognised provider through our Find a Provider tool.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Option 2:

  1. Contact the HCF GLA:D team by emailing glad@hcf.com.au or by calling 1800 789 131 and provide us with your membership number.
  2. We’ll help you find an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Participants in the HCF No-Gap GLA:D® Knees Program will be fully reimbursed for treatment costs (up to contracted fees with registered providers) after:

  • completing the GLA:D® Program for Osteoarthritis with an accredited GLA:D® and HCF-recognised physio or exercise physiologist
  • completing all the HCF member feedback surveys.

To receive reimbursement, participants should pay their provider directly for their treatment and submit a claim for reimbursement at the end of each session or at the end of their course of treatment. Claims should be made by emailing a copy of your treatment invoices directly to glad@hcf.com.au.

We’re here to help. Please email glad@hcf.com.au or call 1800 789 131 to provide feedback, report issues or to ask questions about the GLA:D® Program for Osteoarthritis or the HCF No-Gap GLA:D® Knees Program.

The HCF No‑Gap GLA:D® Knees Program is designed to help HCF better understand member experiences, outcomes and preferences when participating in evidence‑based treatment programs such as the GLA:D® Program for Osteoarthritis.

By collecting information and feedback from eligible members, HCF can learn how these programs support our members’ health and wellbeing. This will help us make funding decisions which will serve our members best in the future.

By participating in the HCF No‑Gap GLA:D® Knees Program, eligible members can complete the GLA:D® Program for Osteoarthritis and be fully reimbursed for treatment costs (up to contracted fees with registered providers). To access the no-gap experience, participants are required to complete the GLA:D® Program for Osteoarthritis in full and provide information and feedback to HCF about their experience through a series of member feedback surveys.

To be eligible for the HCF No-Gap GLA:D® Knees Program you must:

  • meet the clinical eligibility criteria for the GLA:D® Program for Osteoarthritis, including:

    • being over 18 years old
    • having a diagnosis of symptomatic knee osteoarthritis that may require joint replacement surgery in the upcoming few years, as assessed by an orthopaedic surgeon, general practitioner or physiotherapist.
  • hold HCF hospital cover for a minimum of 12 months and hospital cover for joint replacement surgery for a minimum of 2 months (excluding Overseas Visitors Health Cover) and be up to date with your premiums
  • not had a total or partial knee replacement surgery on the knee being treated in this program
  • not have participated in the GLA:D® Program for Osteoarthritis in the previous 2 years 
  • be willing and able to complete the member feedback surveys.

If you don’t meet the eligibility criteria for the HCF No-Gap GLA:D® Knees Program

If you don’t meet the eligibility criteria for the HCF No‑Gap GLA:D® Knees Program, you may still be able to participate in the GLA:D® Program for Osteoarthritis at a cost and claim benefits if you have eligible HCF extras cover*. To find out what limits apply to your cover, contact us on 13 13 34.

For more information about the HCF No-Gap GLA:D® Knees Program

Contact the HCF GLA:D team by emailing glad@hcf.com.au or call 1800 789 131 for support or more information about the HCF No‑Gap GLA:D® Knees Program.

As a participant in the HCF No-Gap GLA:D® Knees Program you’ll need to complete the following steps.

  1. Complete the GLA:D® Program for Osteoarthritis through an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  2. Provide information and feedback to HCF through a series of member feedback surveys, including:

    • a pre-program survey from HCF
    • a post-program survey from HCF.

You may also receive additional research surveys from La Trobe University when you start the program and at 3 and 12 months after completing the program.

Benefits of the HCF No-Gap GLA:D® Knees Program:

  • Fully funded treatment for eligible members who will be fully reimbursed for their treatment costs (up to contracted fees with registered providers) after completing the program and required surveys.
  • Expert care from GLA:D®-certified physios or exercise physiologists.
  • Comprehensive approach combining education and supervised exercise.
  • Evidence-based early intervention shown to reduce pain and improve function.
  • Opportunity to help HCF better understand the experiences, outcomes and preferences of members living with osteoarthritis.

There are two ways to get started:

Option 1:

  1. Check if you’re eligible through our eligibility checker tool.
  2. If eligible, you will be prompted to find an accredited GLA:D® and HCF-recognised provider through our Find a Provider tool.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Option 2:

  1. Contact the HCF GLA:D team by emailing glad@hcf.com.au or by calling 1800 789 131 and provide us with your membership number.
  2. We’ll help you find an accredited GLA:D® and HCF-recognised physio or exercise physiologist.
  3. The provider will assess your clinical eligibility and will contact us to confirm if you’re eligible.
  4. We’ll then determine your final program eligibility and let you know.

Participants in the HCF No-Gap GLA:D® Knees Program will be fully reimbursed for treatment costs (up to contracted fees with registered providers) after:

  • completing the GLA:D® Program for Osteoarthritis with an accredited GLA:D® and HCF-recognised physio or exercise physiologist
  • completing all the HCF member feedback surveys.

To receive reimbursement, participants should pay their provider directly for their treatment and submit a claim for reimbursement at the end of each session or at the end of their course of treatment. Claims should be made by emailing a copy of your treatment invoices directly to glad@hcf.com.au.

We’re here to help. Please email glad@hcf.com.au or call 1800 789 131 to provide feedback, report issues or to ask questions about the GLA:D® Program for Osteoarthritis or the HCF No-Gap GLA:D® Knees Program.

The GLA:D® Program for Osteoarthritis is a proven, evidenced-based education and exercise program developed by researchers in Denmark for people with knee or hip osteoarthritis symptoms. It’s delivered by GLA:D®-certified physios and exercise physiologists. This comprehensive program aims to:

  • reduce your joint pain
  • improve your mobility and function
  • support a better quality of life.

The GLA:D® Program for Osteoarthritis is designed to help reduce the symptoms of knee or hip osteoarthritis by improving strength, mobility and confidence in your everyday movement. Through education and exercise sessions, the program aims to reduce pain, increase function, improve stability and support better quality of life.

Research shows that participants in the GLA:D® Program for Osteoarthritis experience meaningful improvements, including a 29% reduction in pain after completing the program^.

The treatment program includes individual and group education and exercise sessions with a physio or exercise physiologist. These sessions are delivered in person and include:

  • an initial assessment, including a 30-second chair stand test and a 40m walk test
  • 2 group education sessions (60 to 90 minutes each) 
  • 12 supervised group exercise sessions (60 minutes each, 2 times a week)
  • a 3-month follow-up assessment to repeat tests, review goals and plan next steps.

The GLA:D® Program for Osteoarthritis is a proven, evidenced-based education and exercise program developed by researchers in Denmark for people with knee or hip osteoarthritis symptoms. It’s delivered by GLA:D®-certified physios and exercise physiologists. This comprehensive program aims to:

  • reduce your joint pain
  • improve your mobility and function
  • support a better quality of life.

The GLA:D® Program for Osteoarthritis is designed to help reduce the symptoms of knee or hip osteoarthritis by improving strength, mobility and confidence in your everyday movement. Through education and exercise sessions, the program aims to reduce pain, increase function, improve stability and support better quality of life.

Research shows that participants in the GLA:D® Program for Osteoarthritis experience meaningful improvements, including a 29% reduction in pain after completing the program^.

The treatment program includes individual and group education and exercise sessions with a physio or exercise physiologist. These sessions are delivered in person and include:

  • an initial assessment, including a 30-second chair stand test and a 40m walk test
  • 2 group education sessions (60 to 90 minutes each) 
  • 12 supervised group exercise sessions (60 minutes each, 2 times a week)
  • a 3-month follow-up assessment to repeat tests, review goals and plan next steps.
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How to register as a provider for the HCF No-Gap GLA:D® Knees Program

If you’re interested in joining the program as a recognised physio or exercise physiologist, simply send our team an email to express your interest and request a provider application form.

Email glad@hcf.com.au

More about joint health and tips for managing osteoarthritis

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Surgery used to be the main treatment for knee osteoarthritis, but research is exploring proven alternatives that keep you out of hospital.

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Discover simple, effective habits to help maintain healthy joints and muscles as you get older and how to lower the risk of arthritis developing.

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Need help or support?

If you can’t find what you’re looking for, our team is ready to help and guide you in the right direction.

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Call us

Get in touch with our friendly and experienced team between Monday to Friday, 8.30am to 5pm (AEST/AEDT).

Call us on 1800 789 131
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Email us

For information about the GLA:D® program or the HCF no-gap experience, email our team and we’ll respond during business hours.

Email glad@hcf.com.au

Important Information

* Eligible members must have held HCF hospital cover for 12 months and hospital cover for joint replacement surgery for a minimum of 2 months and be up to date with their premiums. They mustn’t have participated in the GLA:D® Program for Osteoarthritis in the previous 2 years and be willing and able to complete the member feedback surveys. Clinical eligibility criteria apply.

^ Source: 2024 GLA:D Australia Annual Report (available: https://gladaustralia.com.au/annual-reports/)

+ Eligible members must have held HCF hospital cover for 12 months and hospital cover for joint replacement surgery for a minimum of 2 months, have a Body Mass Index (BMI) of 28 and higher, knee or hip osteoarthritis and are considering joint replacement surgery.

# Eligible members must have held hospital cover for 12 months (excluding Accident Only Basic and Overseas Visitors Health Cover). Clinical eligibility criteria also apply.

~ To be eligible you must have HCF extras cover that includes physiotherapy, exercise physiology or health management program limits. 

HCF acknowledges the traditional custodians of the lands and water upon which we work and live. We acknowledge Aboriginal and Torres Strait Islander peoples’ rich history as traditional healers and scientists, who have taken care of the health of the land and its people for thousands of years. We give thanks to elders past and present, who we have much to learn from on our reconciliation journey. View our Reconciliation Action Plan