Health Agenda

Mental Health

6 digital mental health services for members

Digital health services have been around for some time, but thanks to COVID-19, they're more popular than ever and go a long way to keeping people connected to their health. Our new mental health programs are designed for the whole family and can be accessed online, wherever you may be.

“Almost all of us will face stress, anxiety or depression at some point during our lives,” says Linda Opie, HCF’s Head of Health and Wellbeing. “And at HCF, we know mental wellbeing is just as important as physical wellbeing.”

As a result of COVID-19, many people are facing increased levels of stress, anxiety or depression – and yet, some traditional in-person mental health support services have become more difficult to access as a result of lockdown and social isolation.

The good news is that, at HCF, your mental health is part of our commitment to Uncommon Care. So, we’ve joined forces with six digital health providers that provide mental health support to our members and their families in the comfort and safety of their own home.

1. GP2U

GP2U Telehealth Australia allows users to speak to a doctor through video, giving access to information about mental or physical health without having to visit a clinic.

The GPs at GP2U can discuss your concerns over video and if needed issue prescriptions, sick notes, specialist referrals (for our PSYCH2U service, for example) and mental health care plans. If you’re worried about your mental wellbeing, a GP is a great place to start.

GP2U appointments have always been discounted for HCF members, and can currently be bulk-billed through Medicare because of COVID-19.

How to get started: Find out more about GP2U telehealth services here. Find out more about their telehealth services here.


Prefer your own couch for psychology or psychiatry appointments? Speak to a PSYCH2U expert about your concerns or symptoms, they can guide you to get the mental health support you need through online counselling^.

They can also issue prescriptions if needed and you can ask to see the same mental health professional throughout your journey. Some sessions are currently bulk-billed through Medicare because of COVID-19 and some sessions are available free of charge to eligible HCF members^.

How to get started: Call PSYCH2U on 1300 472 866 or contact us at

3. Calm Kid Central

If your child is 4–11 years old and struggles with ‘big feelings’ and emotional challenges, Calm Kid Central may be invaluable. The online telehealth platform offers kids’ mental health courses, tips and tools for promoting confidence, staying calm and using social skills. It has resources for parents to watch and read, as well as access to child psychologists who can answer questions and concerns within 48 hours.

HCF members who’ve held eligible hospital or extras cover for at least 12 months can get free access.

How to get started: Email to check if you’re eligible.

4. This Way Up

For those who prefer a self-help approach to online counselling, THIS WAY UP is a not-for-profit online hub offering a suite of interactive courses to help manage symptoms of a range of conditions like worry, anxiety, depression and social anxiety.

How to get started: From 1 July 2020, if you access the courses without a supervising clinician the cost is $59 for each course. However, if prescribed by a clinician the courses are free. Visit THIS WAY UP for more information.

5. Woebot

Prefer to communicate by text? Woebot is a ‘chatbot’ telehealth service developed by psychologists from Stanford University. A friendly and empathetic robot, Woebot can be messaged about your feelings and it will respond with questions, tips, insights into your patterns and conversations to help you work through depression, anxiety and stress – all based on years of research in cognitive behavioural therapy (CBT).

How to get started: Download the free app on Apple's iOS app store or in the Google Play Store.

6. Hello Sunday Morning

If you’d like to change your relationship with alcohol, Hello Sunday Morning’s free Daybreak app gives you an anonymous and supportive environment to set alcohol behaviour-change goals and the chance to work with health professionals to achieve them. You can access Daybreak at any time on a smartphone with no waiting lists, so you can get the support you need, when you need it.

HCF members get a higher level of access to Daybreak’s clinical team compared with non-members, as well as extra help, resources and links to support programs that may be available with their cover.

How to get started: Download Daybreak, the alcohol behaviour change app.

  1. Sign in to HCF online member services or the My Membership app
  2. Click on 'My Cover' and then the 'Alcohol Support' button
  3. Download the Daybreak app
  4. Complete your registration in the app
  5. Start your Daybreak alcohol support journey to better health & wellbeing
Log in: Online Member Services

If you or your child is feeling depressed or anxious and need to talk to someone now, call Lifeline on 13 11 14.

^Must have gold hospital cover for 12 months. Other eligibility criteria apply.

*The services referred to in this article are not provided by HCF. You should make your own enquiries to determine whether this service is suitable for you. If you decide to use this service, it will be on the basis that HCF won’t be responsible, and you won’t hold HCF responsible, for any liability that may arise from that use.

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*This service is not affiliated or associated with HCF in any way. You should make your own enquiries to determine whether this service is suitable for you. If you decide to use this service, it'll be on the basis that HCF won't be responsible, and you won't hold HCF responsible, for any liability that may arise from that use.