HCF Health Coaching for long-term health support

HCF Health Coaching is delivered through structured programs online or over the phone. After completing a short survey and online questionnaire, a personalised improvement plan is created by your health coach based on your symptoms and health goals.

You’ll also have the option to speak with your health coach before your plan is created. Your coach can provide ongoing guidance, check in regularly, and help you track your progress to support your health and wellbeing over time.

To make sure you’re on the right track, each member will be invited to complete a feedback survey 2 weeks after completing a coaching session.

HCF Health Coaching supports members living with lower back pain, knee osteoarthritis or healthy ageing for older Australians with a history of or concern with falls. Each coaching program is designed to help members better manage and understand symptoms, including reducing pain and movement difficulties, and supporting long-term health and independence.

If you’re not sure if HCF Health Coaching can help with your chronic condition, please call the Health Coaching team on 1800 592 944 (Mon-Fri 9am to 5pm AEST/AEDT) for more information.

Please note that HCF Health Coaching provides personalised guidance, education and support to help you manage your health and wellbeing. It does not provide medical advice, diagnosis or treatment, and is not a substitute for care from your doctor or other healthcare professionals.

Yes. All HCF Health Coaching programs are delivered online or over the phone, so you can access support from the comfort of your home. You can also choose to receive your personalised improvement plan by email or have a conversation with your dedicated health coach to discuss your plan before it’s emailed, as well as regular check-ins with your health coach to make sure it’s working for you.

During your coaching session for knee osteoarthritis, lower back pain or healthy ageing (fall prevention), your HCF Health Coach will provide personalised guidance across a range of health topics to support your wellbeing and help you manage and better understand your condition.

Common areas of support include:

• information about your condition
• evidence-based approaches to managing symptoms
• physical activity and exercise
• lifestyle factors like sleep, smoking and alcohol
• nutrition and weight management
• emotional health and wellbeing
• health checks and screenings
• goal setting and tracking progress
• what to monitor and how to respond if something changes.

Lower back pain is very common, with around 1 in 6 Australians experiencing back problems, and up to 80% of people experiencing it at some point in their lives^#. Most back pain can often be managed with the right support and approach.

An HCF Health Coach can help by providing practical, evidence-based guidance to support lower back pain management. This may include improving movement and physical activity, understanding lifestyle factors that can contribute to pain and building confidence to manage symptoms day to day.

HCF Health Coaching for Lower Back Pain offers personalised support delivered online or over the phone, helping you take the first step towards a structured, proactive approach to improving movement and overall wellbeing.

Check your eligibility to get started

As per the Royal Australian College of General Practitioners (RACGP), treatment for people living with knee osteoarthritis may include strengthening exercises to help better support and stabilise the joint, reduce the load and pressure on the knee, and reduce pain and improve movement.

If you’re not sure where to start, HCF Health Coaching for Knee Osteoarthritis provides personalised support and evidence-based strategies to help you better understand and manage symptoms, improve movement, and build and regain confidence for better quality of life.

Start eligibility survey

Falls are relatively common as we age, with around 30% of adults over 65 experiencing a fall each year^**. For some people, the risk can be higher, and falls can impact confidence, movement and independence. The good news is that there are practical steps you can take to reduce your risk and stay active.

An HCF Health Coach can provide personalised healthy ageing tips to help you improve strength, balance and stability, while supporting your overall wellbeing. This may include guidance on physical activity, creating a safer environment at home and building habits that support long-term health.

HCF Health Coaching for Healthy Ageing offers personalised support delivered online or over the phone, helping you maintain independence and confidence in your day-to-day life.

Get healthy ageing support today

HCF Health Coaching programs are available at no extra cost to your membership for eligible members and are covered for HCF members who have held hospital cover for 12 months (excluding Accident Only Basic and Overseas Visitors Health Cover) and meet clinical eligibility criteria.

If you’re not eligible, there are other HCF programs and support options available to help you like early intervention programs focused on improving movement, strengthening joints and supporting weight management, as well as digital tools and wellbeing programs to help you stay on track:

• HCF No-Gap GLA:D^® Knees Program, proven to reduce pain and improve movement^{^^}, this in‑person early‑intervention program helps eligible members⁺⁺ manage knee osteoarthritis symptoms and supports your long‑term joint health.
• Osteoarthritis Healthy Weight for Life Program, delivered at home for eligible members^##, this program can help kickstart weight loss and reduce knee or hip osteoarthritis symptoms so you can get back to doing more of what you enjoy without pain and stiffness getting in the way.
• CSIRO Total Wellbeing Diet can help you lose weight and keep it off with two online programs to choose from focusing on weight management and nutrition support^~.
• HCF Healthful, our health and wellbeing app, allows you to track your health and wellbeing in real-time and with 24/7 digital coach available for guidance and support^~~.