HELP IF YOU’RE NOW UNEMPLOYED
From 1 October 2020, we’ve applied some new eligibility criteria to our extended COVID-19 hardship support. To qualify for Involuntary Unemployment Assistance during this period of extended support, members must have:
- joined HCF before 1 April 2020 and hold hospital only cover or a combined hospitals and extras cover (excluding Extras Only, Overseas Visitors Health Cover and Ambulance Only Cover)
- evidence showing you have become unemployed, stood down or lost income through no fault of your own; or are receiving JobSeeker payments^ or if self-employed, you are receiving JobKeeper to pay your staff+
- told us about your change in circumstances within 3 months of losing your income or having your income reduced.
We're here to help you review the options that will be right for your needs - including other options that are available if you joined us after 1 April 2020 or don’t meet the criteria for Involuntary Unemployment Assistance, and we can also advise you where conditions might apply.
YOU'RE COVERED WITH HCF
USING YOUR COVER
CLAIMING ON TELEHEALTH EXTRAS
ELECTIVE SURGERY STARTS AGAIN
CARE WHEN IT COUNTS
LOOKING AFTER YOUR MENTAL HEALTH
Because it's not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before.That's care when it counts.
Treatment at home
EXPERT HEALTH ADVICE JUST A CALL AWAY
Members are asking for more help in these uncertain times so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice (including about coronavirus), connections to extra resources and help with next steps. Call 13 13 34 Monday-Friday from 9am-5pm (AEST/AEDT) and ask to speak to a nurse.
Ways to connect with us
CALL US TODAY
We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.
SEND AN EMAIL
Head over to our Contact Us page and complete the form to send us an email.
USE THE APP
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LOG IN ONLINE
Managing your account on the go is easy with our Online Member Services tool.
WE'RE GETTING BACK TO BUSINESS AS USUAL
We’re getting back to business as usual and can’t wait to see you at our branches and HCF Dental and Eyecare Centres.
Go to our Service Updates where you'll find updates on locations and opening hours.
*You must be a current member of HCF, have served waiting periods for pre-existing conditions, be covered for the treatment you’re having if you were admitted to hospital, require treatment you would have had to stay in hospital for, live in an area served by an HCF-contracted HST provider and have a suitable home environment to be treated in.
^If you are not self-employed and have been involuntarily made redundant, stood down or seen a reduction in your hours (including casual and part-time employees), HCF requires confirmation of JobSeeker payments from Centrelink or a letter from the employer confirming the impact to your income is due to COVID-19.
+If you are self-employed and your business continues to operate but your income is impacted by COVID-19, HCF requires confirmation of JobKeeper payments from Centrelink. If your business no longer operates due to COVID-19, HCF requires confirmation from the Australian Financial Services Authority (AFSA) or a letter from your accountant or solicitor on company letterhead.