MEMBER SUPPORT DURING COVID-19

Thank you for your patience and understanding as our teams work through the impact of COVID-19. Like everyone across Australia now, our business is bound by federal government announcements. On this page, you’ll find helpful information on the steps we’re taking to ease the impact on you, our members.

FINANCIAL SUPPORT

NO PREMIUM INCREASE FOR 6 MONTHS

We've postponed our scheduled premium increase until at least 1 October 2020. We've been in touch with all our members about the delayed increase.

HELP IF YOU’RE NOW UNEMPLOYED

Our priority is our members who are struggling financially - if you were a member with us before 31 March 2020 and have hospital only or hospital and extras cover (excluding Overseas Visitors Cover and Ambulance Only cover) and have become unemployed or stood down through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time. If you joined us on or after 1 April 2020 a 12-month waiting period applies.

We've created a dedicated COVID-19 Hardship Team to talk you through your options. So, if you're worried and struggling to pay your premiums please call us on 13 13 34 so we can help.

YOU'RE COVERED WITH HCF

In these uncertain times, you can be confident we're covering COVID-19 related hospital claims for members with hospital cover. For a small number of policies that wouldn’t normally cover all COVID-19 related hospital claims, we've extended your policy to make sure you're covered. This cover extension applies until 30 September 2020 and it’s at no extra cost. Overseas Visitors Health Cover members should check their product information to see if they're covered.
 
View your cover

USING YOUR COVER

CLAIMING ON TELEHEALTH EXTRAS

You can now claim for one-to-one telehealth services from recognised HCF providers until 31 December 2020 across the following areas; birthing classes, dietetics, exercise physiology, lactation consults, occupational therapy, podiatry, psychology and physiotherapy. We’ll also backdate claims from 30 March 2020, so get in touch if you’ve accessed these services and are covered for them.
 
Read more on telehealth

ELECTIVE SURGERY STARTS AGAIN

Elective surgery has started again for common procedures like joint replacements, cataracts and colonoscopies. So, if your elective surgery was cancelled or delayed because of COVID-19, please get in touch with your treating specialist to talk through when your surgery could take place.

Read more on elective surgery

CARE WHEN IT COUNTS

LOOKING AFTER YOUR MENTAL HEALTH

Now more than ever, we're committed to showing you a level of care that's uncommon. That's why we've developed an holistic mental health and wellbeing program with access to a range of options that work, and the freedom to choose which is right for you.

Because it's not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before.That's care when it counts.

Learn More

Treatment at home

Enjoy the freedom to choose how and where you’re treated. We’ve chosen to pay for hospital-substitute treatment (or HST) so eligible members* can be treated in the comfort of home where possible. If your treating doctor agrees, your hospital benefits will cover HST treatments like IV therapies (including chemotherapy), wound care and rehabilitation that would have meant a hospital stay before.


EXPERT HEALTH ADVICE JUST A CALL AWAY
Members are asking for more help in these uncertain times so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice (including about coronavirus), connections to extra resources and help with next steps. Call 13 13 34 Monday-Friday from 9am-5pm (AEST/AEDT) and ask to speak to a nurse.

Ways to connect with us

CALL US TODAY

Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.

SEND AN EMAIL

Head over to our Contact Us page and complete the form to send us an email.

USE THE APP

The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.

LOG IN ONLINE

Managing your account on the go is easy with our Online Member Services tool.

COVIDSafe app

While Australia’s COVID-19 situation has played out differently in states across the country, the federal government is encouraging all Australians to download its new contact tracing app, COVIDSafe.

Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.

You can download it on the Department of Health's website  or by searching COVIDSafe in your phone’s app store.

WE'RE GETTING BACK TO BUSINESS AS USUAL

We’re getting back to business as usual and can’t wait to see you at our branches and HCF Dental and Eyecare Centres.

Go to our Service Updates where you'll find updates on locations and opening hours.

See service updates

IMPORTANT INFORMATION

*You must be a current member of HCF, have served waiting periods for pre-existing conditions, be covered for the treatment you’re having if you were admitted to hospital, require treatment you would have had to stay in hospital for, live in an area served by an HCF-contracted HST provider and have a suitable home environment to be treated in.