Our priority is our members who are struggling financially - if you were a member with us before 31 March 2020 and have hospital only or hospital and extras cover (excluding Overseas Visitors Cover and Ambulance Only cover) and have become unemployed or stood down through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time. If you joined us on or after 1 April 2020 a 12-month waiting period applies.

We've created a dedicated COVID-19 Hardship Team to talk you through your options. So, if you're worried and struggling to pay your premiums please call us on 13 13 34 so we can help.

You can now claim for one-to-one telehealth services from recognised HCF providers until 31 December 2020 across the following areas; birthing classes, dietetics, exercise physiology, lactation consults, occupational therapy, podiatry, psychology and physiotherapy. We’ll also backdate claims from 30 March 2020, so get in touch if you’ve accessed these services and are covered for them.
 

Now more than ever, we're committed to showing you a level of care that's uncommon. That's why we've developed an holistic mental health and wellbeing program with access to a range of options that work, and the freedom to choose which is right for you.

Because it's not just about guiding you to the right care at the right time but getting you the mental health support you need, quicker and easier than before.That's care when it counts.

Enjoy the freedom to choose how and where you’re treated. We’ve chosen to pay for hospital-substitute treatment (or HST) so eligible members* can be treated in the comfort of home where possible. If your treating doctor agrees, your hospital benefits will cover HST treatments like IV therapies (including chemotherapy), wound care and rehabilitation that would have meant a hospital stay before.


EXPERT HEALTH ADVICE JUST A CALL AWAY
Members are asking for more help in these uncertain times so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice (including about coronavirus), connections to extra resources and help with next steps. Call 13 13 34 Monday-Friday from 9am-5pm (AEST/AEDT) and ask to speak to a nurse.

While Australia’s COVID-19 situation has played out differently in states across the country, the federal government is encouraging all Australians to download its new contact tracing app, COVIDSafe.

Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.

You can download it on the Department of Health's website  or by searching COVIDSafe in your phone’s app store.