WHAT YOU NEED TO KNOW DURINGCORONAVIRUS (COVID-19)

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YOUR HEALTH IS OUR NUMBER 1 PRIORITY

We know this can be an uncertain time, so we want to keep you updated and informed about coronavirus (COVID-19) and the ways we’re protecting you and your loved ones.

NO PREMIUM INCREASE FOR 6 MONTHS

We've postponed our scheduled premium increase until at least 1 October 2020. We'll be in touch with all of our members about the delayed increase.

Our priority is our members who are struggling financially - especially those who find themselves, recently and suddenly, unemployed. It’s so important we make sure those who are doing it tough get the help they need.

If you were a member with us before 31 March 2020 and have hospital only or hospital and extras cover (excluding Overseas Visitors Health Cover) and have become unemployed or stood down through no fault of your own, we’ll pay your premiums for up to 6 months and you’ll still be covered during that time. If you joined us on or after 1 April 2020 a 12-month waiting period applies.

We're here to review the options that will be right for your needs and advise you where some conditions might apply. We now have a dedicated COVID-19 Hardship Team in place and those of you who will struggle to pay your premiums should reach out to us by calling 13 13 34.

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WE’VE HAD TO CLOSE SOME OF OUR DOORS

To protect your health, and ours, we’ve made the tough call to close some of our doors. In our network:

  • Call centres are open as normal, we’d appreciate your patience if you have to wait a little longer
  • HCF Dental Centres are only open for emergency appointments, please call your local Dental Centre so we can talk your options 
  • HCF Eyecare Centres aren’t taking new appointments, but you can still collect your glasses or contacts and order new contact lenses over the phone or by email
  • Our branches are closed across the country, but we’re working to redeploy our teams so they can help members through our other contact channels.

See service updates

WE’VE GOT YOUR BACK

YOU’RE COVERED WITH HCF

To support you in these uncertain times, we've updated our HCF hospital policies, for Australian residents, to make sure we cover COVID-19. We're doing this at no extra cost to our members.

OUR SERVICE UPDATES

Like all Aussies, we’re bound by the latest advice around COVID-19. Visit our dedicated page for updates on which locations are open or closed.

WAYS TO CONNECT WITH US

We love having you visit, but you can also call us on 13 13 34, download our My Membership mobile app or log in to hcf.com.au/members rather than dropping into a branch.

OVERSEAS VISITORS HEALTH COVER (OVHC)

OVHC members who need to find a doctor or hospital, please call the 24/7 helpline on 13 68 42 then press 2. Our experts speak many different languages and are ready to help.

WHERE TO GET EXPERT ADVICE

With the coronavirus (COVID-19) situation changing every day it’s important you trust in reliable and up-to-date sources of information. So if you’re looking for the latest in medical advice, go to the Department of Health or World Health Organisation (WHO) websites.
 
Visit Department of Health Visit WHO

ONLINE MENTAL HEALTH SERVICES

During the COVID-19 crisis you can access bulk-billed video consultations with a psychologist by getting in touch with your current provider or our partner PSYCH2U, just call 1300 472 866.


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GP AT YOUR FINGERTIPS

As part of the changes introduced because of COVID-19 you can now have bulk-billed online GP consultations through our partner GP2U, call 1300 472 866, or you may be able to access bulk-billed online GP services with your current provider.

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#1 IN TRUST

When it comes to your health, you can count on us. We were voted Australia's most trusted health fund by Roy Morgan Net Trust survey the last 2 years running.



 

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CARING FOR AUSTRALIANS SINCE 1932

Run by Aussies, for Aussies – those born here and those who’ve decided to call it home. We’re here to help you with award-winning customer service.

HOW TO GET AHEAD OF THE SPREAD

CORONAVIRUS (COVID-19): FREQUENTLY ASKED QUESTIONS

WHAT HAPPENS IF I CAN'T PAY PREMIUMS OR IF I'VE LOST MY JOB?
We're having many members contact us about this uncertain time and appreciate it’s incredibly stressful for so many of us. We do have support options in place for members who need some help. Reaching out to us is definitely the right thing to do. If you’re someone that needs some guidance on the options available, please call 13 13 34.  Our customer care team are here to help Mon-Fri: 8am-8pm and Sat-Sun: 9am-5pm. All times are AEST / AEDT.

HOW DO I KNOW WHAT SERVICES YOU HAVE OPEN - SUCH AS DENTAL OR YOUR BRANCHES?
Like so many people, we are bound by the latest advice around COVID-19 and are continuously working through a range of scenarios to ensure that we are putting our employees and members’ health and safety first. We have a dedicated page for updates on what's open and closed. Go to: https://www.hcf.com.au/service-updates

WHAT CAN I DO ON THE HCF MY MEMBERSHIP APP?
Our free My Membership app is a quick and easy way to stay on top of your health insurance admin. Some of the things you can do:

  • claim on extras
  • check what you're covered for
  • update your contact and payment details
  • find our range of loyalty rewards and offers from the HCF Thank You program

Download now

WHAT CAN I DO IN ONLINE MEMBER SERVICES?
Using online member services is another way to stay on top of your health insurance admin. You can access our Online Member Services by logging in though our home page or going straight to https://www.hcf.com.au/member-login.

Some of the things you can do:

  • check your claims history
  • check what you're covered for
  • find our range of loyalty rewards and offers from the HCF Thank You program
  • and more.

Go to Online Member Services: https://www.hcf.com.au/member-login

HOW IS CORONAVIRUS (COVID-19) TRANSMITTED?
When someone who has coronavirus (COVID-19) coughs or exhales they release droplets of infected fluid, with most of these droplets falling on nearby surfaces and objects. People can catch coronavirus (COVID-19) by breathing in droplets coughed out or exhaled by the infected person or by touching contaminated surfaces or objects and then touching their eyes, nose or mouth. It spreads in a similar way to flu.

WHAT HAPPENS IF THERE IS A CORONAVIRUS (COVID-19) OUTBREAK IN MY COMMUNITY?
An outbreak is when a large number of people suddenly get sick. If a coronavirus (COVID-19) outbreak happens in your community, it could last for a while. Depending on how severe the outbreak is, public health officials may recommend community actions to reduce the risk of being exposed to coronavirus (COVID-19). These actions can slow the spread and reduce the impact of disease. See our tips above.

The risk of serious illness rises with age: older people seem to be more vulnerable. People with weakened immune systems and people with conditions such as diabetes, asthma, heart and lung disease are also more vulnerable to serious illness. If you're at higher risk for serious illness from coronavirus (COVID-19) because of your age or because you have a serious long-term health problem, it’s really important you take steps to lower your risk of getting sick with the disease.

WHAT HAPPENS IF I THINK I MAY HAVE CONTRACTED CORONAVIRUS (COVID-19)?
Please contact your local hospital emergency department to advise that you or a member of your household may have been in contact with a confirmed case, and the hospital can advise of next steps. Testing can be ordered by your hospital emergency department and by some GPs as well. Please make sure you contact your GP or the hospital before going there for testing. There are no vaccines or specific treatment for coronavirus (COVID-19). Early diagnosis and rest are important. Most of the time, symptoms will resolve on their own.

Ways to connect with us

CALL US TODAY

Our team of friendly experts are here to answer your questions on how we can help during this time. We’re open: Mon-Fri 8am-8pm, Sat-Sun 9am-5pm (AEST/AEDT). Call 13 13 34.

SEND AN EMAIL

Head over to our Contact Us page and complete the form to send us an email.

USE THE APP

The My Membership app is the easiest way to stay on top of your health insurance admin – no matter where you are, or what time of day it is.

LOG IN ONLINE

Managing your account on the go is easy with our Online Member Services tool.