ABOUT MY MEMBERSHIP APP
Simply take or upload a photo of your invoice and submit.
See who and what's covered on your policy.
Edit both your payment and contact details.
Enjoy a range of special offers and discounts.
- the policy holder to register, if there’s more than one person on your policy
- the email address attached to your membership. If you need to update this, call us on 13 13 34.
Set up your biometric log in, by opening settings and turning it on.
FAQS: HCF'S MY MEMBERSHIP APP
DOWNLOADING AND GETTING STARTED
What devices can I use? Can I use the app on a tablet or iPad?
Our app is available for Apple iPhones and iPads as well as most Android phones and tablets. Please check your software. For Apple you'll need iOS 12 or above, and for Android devices you'll need Android 8 or above.
Can I start using the app as soon as it's downloaded? And can I register for an online HCF account through the app?
First, you'll need to register before you start using the app. Registering is quick and easy. Tap register on the log in page and follow the instructions. You'll need to have a valid email address linked to your membership before you can register. Call us on 13 13 34 if you need to update your email address. Please keep in mind, only the policy holder can register for the app. Once you've registered you can access both the app and online member services on our website.
What is biometrics log in?
Biometrics uses characteristics like your fingerprint or face recognition to grant you access to the HCF app, in replacement of a password. If your phone has biometrics capabilities, such as facial recognition or fingerprint, you can use it to sign in to our app, giving you a fast and simple log in solution.
Do I need to have facial recognition or my fingerprint to log in to in to the HCF app?
No, you can continue to use your chosen password if you wish. If you decide to use the feature in the future, go to your settings and enable it.
Can more than one person’s fingerprint or face recognition be registered to the HCF app?
Yes, other individuals added to your smartphone’s biometrics log in will also be able to sign in to the app because you’ve allowed this within your phone’s settings.
Where are my biometrics stored?
Security is important to us, so is keeping your data safe. When you opt to use biometrics log in, we want you to feel secure knowing your data will not be shared with HCF and is stored and managed by your personal device.
How can I turn on biometrics on my device?
Set up quick and easy biometric log in, by opening settings from the main menu when logged in the app and turning it on. Make sure you have biometrics turned on from your device’s settings, otherwise the HCF app won't know you want to use it as an option to log in.
How do I remove existing biometrics in the app?
Go to the menu within the app, select settings, then turn off the biometrics authentication. Next time you log in, you will need to use your membership number and password.
Do I need to be connected to the internet to use the app?
Yes, you'll need a stable internet connection to use the app and its features.
USING THE APP
What personal information can I update in the app?
You can update your contact details and payment details including what account we pay your benefits into.
How do I claim via the app?
If you have extras or ambulance cover you can make a claim with the app. It’s quick and easy. First, you'll need to grant the app access to your camera and photo library. Once you log in to the app, press claims. Then you can attach up to four photos and press submit. We'll take care of the rest.
Can I claim for hospital?
Unfortunately, no. You can only claim for extras and ambulance with the app. Find out more about how to make a claim for hospital on our How to make a claim page.
I’m an overseas visitor. Can I use this app?
The app is for Australian private health insurance members only. It’s also only available within Australia. If you have overseas health cover and have questions about your policy or want to know more about what services you’re covered for, call us on 13 68 42.
HAVING TROUBLE WITH THE APP
My device isn't compatible, what do I do?
We're sorry to hear your device isn't compatible. Another option is to register for an online account through online members services. You can access this on both your phone and tablet.
What If I've forgotten my password?
You can reset your password by tapping forgotten password. We'll reset your password by either text message or email. Keep in mind, you'll need your mobile number linked to your membership to receive the reset password code by SMS.
I think there may have been unauthorised access in the app. What do I do?
If you're worried about unauthorised access in the app, please call us as soon as possible on 13 13 34. Try and tell us as much information as possible such as when you think the incident occurred, so we can help you.
Why am I getting an error message when I log in to the app?
You might be trying to log in without being registered or you may be using an incorrect membership number or password. You can try to reset your password. Otherwise, call us on 13 13 34 or email email@example.com and we'll look into it.
GET IN TOUCH
How do I provide feedback about the app?
We're always looking for ways to improve our app and we welcome your feedback. Get in touch by emailing firstname.lastname@example.org or leave your feedback within the app. To do this, you'll need to:
- Go to contact us
- tap on send an enquiry.