UNCOMMON CAREIS OUR BOTTOM LINE

Stay in control of your health journey with our wide range of treatment-at-home options like chemotherapy, rehabilitation after knee or hip surgery, IV antibiotics and complex wound care for eligible members⁺ – all in the comfort and convenience of your own home.
 

We’re helping eligible members take charge of their mental health with industry-leading programs like Calm Kid Central for kids with big feelings^* and PSYCH2U^~ for mental health support and coaching.
 

HCF gives eligible members 100% back on popular extras like dental check-ups, selected glasses and first visits to a physio through our wide network of providers⁼.
 

• Customer Service Institute Award for the last 9 years in a row⁼⁼
• Because we're not for profit, our health insurance experts are here to advise based on the cover you actually need
• We answer 3,000 calls a day helping people with their health cover questions⁺⁺

Important Information

^~~Roy Morgan Net Trust Survey 2018, 2019 and 2020.

⁼100% back is available on selected covers. Waiting periods and annual limits apply. See hcf.com.au/100back.

^*To access Calm Kid Central you must have hospital or extras cover for 12 months, excluding Accident Only cover and Overseas Visitors Health Cover.

^~Must have HCF gold level hospital cover for 12 months. Other eligibility criteria apply.

⁺Available with HCF-contracted providers, subject to your location and your hospital cover. Waiting periods apply.

^#Applies to kids under 22. Excludes Accident Only cover.

^>Excludes Accident Only Basic cover and My Future Cover.

^>>A 2 month waiting period applies and depends on annual limits. Before you start any program, check you’re on eligible cover and the provider of the program is recognised by us. If you’re unsure, call 13 13 34 or visit a branch.

^>>>Applicable on eligible products and with a family cover.

⁺⁺Uncommon Care in Uncertain Times: Financial Year 2019-2020.

⁼⁼Recognised by the Customer Service Institute 9 years consecutively since 2012.