WE'VE HAD TO CLOSE SOME OF OUR DOORS FOR A LITTLE WHILE
To protect your health, and ours, we’ve made the tough call to close some of our doors. In our network:
- Call centres are open as normal, we’d appreciate your patience if you have to wait a little longer
- HCF Dental and Eyecare Centres are back to business as usual. Which means you can book a routine dental or eyecare appointment
- Our branches are closed across the country but we’re working to redeploy our teams so they can help members through our other contact channels.
There are other ways to connect with us:
Our doors are open for all your eyecare needs. Whether you need to have your eyes checked, choose new glasses or contact lenses, we're here to help.
We've closed up shop in our branches for a little while, but we’re working to redeploy our teams so they can help members through our other contact channels.
It’s almost business as usual in our call centres, our teams are here to help. We ask for your patience if it takes a little longer to answer your call while we have so many members trying to contact us.
You can call us on 13 13 34, we’re open:
- Mon-Fri: 8am-8pm (AEST/AEDT)
- Sat-Sun: 9am-5pm (AEST/AEDT).
MEMBERS WITH OVERSEAS VISITOR HEALTH COVER
If you or your family need to find a doctor or hospital, or have questions about your health then call our 24/7 helpline on 13 68 42, then press 2. Our friendly experts speak many different languages and are ready to assist you.
EXPERT HEALTH ADVICE JUST A CALL AWAY
Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.
You can download it on the Department of Health's website https://lnkd.in/gWmBtJR or by searching COVIDSafe in your phone’s app store.
*For services carried out by a general dentist.
^HCF reserves the right to remove this offer at any time.