WE'VE HAD TO CLOSE SOME OF OUR DOORS FOR A LITTLE WHILE

To protect your health, and ours, we’ve made the tough call to close some of our doors. In our network:

  • Call centres are open as normal, we’d appreciate your patience if you have to wait a little longer
  • HCF Dental and Eyecare Centres are back to business as usual. Which means you can book a routine dental or eyecare appointment
  • Our branches are closed across the country but we’re working to redeploy our teams so they can help members through our other contact channels.

There are other ways to connect with us:

SERVICE UPDATES

Dental Centres

To protect your health and ours during the COVID-19 pandemic, we paused our routine dental appointments. Now that the government is starting to lift some restrictions, we’re back to business as usual and you can book routine dental appointments again.

Find a Dental Centre

EYECARE CENTRES

Our doors are open for all your eyecare needs. Whether you need to have your eyes checked, choose new glasses or contact lenses, we're here to help.

Find an Eyecare Centre

BRANCHES

We've closed up shop in our branches for a little while, but we’re working to redeploy our teams so they can help members through our other contact channels. 

CALL CENTRES

It’s almost business as usual in our call centres, our teams are here to help. We ask for your patience if it takes a little longer to answer your call while we have so many members trying to contact us.

You can call us on 13 13 34, we’re open:

  • Mon-Fri: 8am-8pm (AEST/AEDT)
  • Sat-Sun: 9am-5pm (AEST/AEDT).

MEMBERS WITH OVERSEAS VISITOR HEALTH COVER

If you or your family need to find a doctor or hospital, or have questions about your health then call our 24/7 helpline on 13 68 42, then press 2. Our friendly experts speak many different languages and are ready to assist you.

EXPERT HEALTH ADVICE JUST A CALL AWAY

Members are asking for more help in these uncertain times so we’ve launched a nurse helpline for COVID-19. Speak to experienced nurses for expert health advice (including about coronavirus), connections to extra resources and help with next steps. Call 13 13 34 Monday to Friday from 9am-5pm (AEST/AEDT).

COVIDSafe app

While Australia’s COVID-19 situation has played out differently in states across the country, the federal government is encouraging all Australians to download its new contact tracing app, COVIDSafe.

Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.

You can download it on the Department of Health's website https://lnkd.in/gWmBtJR or by searching COVIDSafe in your phone’s app store.

Important Information

*For services carried out by a general dentist.

^HCF reserves the right to remove this offer at any time.