We apologise for the long wait times currently being experienced when calling 13 13 34. We’ll get to your enquiry as quickly as possible.
Due to the increased volume of calls we’re receiving, we understand we haven’t been able to meet your expectations. We’re working hard to address the issue and appreciate your patience.
Mon-Fri: 8am-8pm (AEDT)
Sat-Sun: 9am-5pm (AEDT)
Extended operating hours for WA:
Mon-Fri: 8am-8pm (AWST)
Mon-Fri: 8:30am-5pm (AEDT)
We have one of the largest branch networks in NSW and the ACT.
The Hospitals Contribution Fund of Australia Ltd
GPO BOX 4242
Sydney, NSW 2001
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If there's a problem with your membership, please contact us directly so we can work to resolve it as quickly as possible.
If your complaint isn't dealt with satisfactorily, you can contact the relevant Ombudsman – independent bodies formed to help resolve complaints and provide advice and information.