Member support - extended call centre hours
Mon-Fri: 8am-8pm (AEST / AEDT)
Sat-Sun: 9am-5pm (AEST / AEDT)
Mon-Fri: 8:30am-5pm (AEST / AEDT)
We have one of the largest branch networks in NSW and the ACT.
The Hospitals Contribution Fund of Australia Ltd
GPO BOX 4242
Sydney, NSW 2001
Have a question? Check our Frequently Asked Questions
Have a complaint?
If there's a problem with your membership, please contact us directly so we can work to resolve it as quickly as possible.
For guidance on how to make a complaint, our approach to handling your complaint and timeframes, you can read our Complaint Management Policy
If your complaint isn't dealt with satisfactorily, you can contact the relevant Ombudsman – independent bodies formed to help resolve complaints and provide advice and information.