THE HOME OFUNCOMMON CARE STORIES

“It's easy to see why HCF was voted the most trusted health insurer again this year. We hear stories of uncommon care from members every day.”

Sam, HCF Life Team

MEET OUR MEMBERS

UNCOMMON CARE MEANS GOING THAT EXTRA MILE

What does winning really mean? Marta, HCF member, may have won a $2,000 gift card from HCF,  but it was Stavroula from the HCF Marketing team's generosity that made her month. 

“It came naturally, how could I help her get access to her prize? That was it.”

When Marta was unable to activate her gift card, Stavroula decided to stop by on her way home to help. After chatting over tea and getting to know a bit about each other, Marta was able to use her prize from HCF and left feeling so grateful for Stavroula’s kindness.

“Speaking to Marta made me cry,” Stavroula said. “I just wanted to do the right thing by her."

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UNCOMMON CARE AT TIMES OF DARKNESS

HCF members, Jackie and Mick, are eternally grateful that our staff picked up the phone when they had an emergency and urgently needed help.

“With HCF you get more of a personal approach. You’re not just a number.”

Once a miner, Mick lives with old injuries and new traumas. When he was admitted to hospital, HCF Customer Service Officer, Kate, was a lifeline.

“Kate helped us get through the rough stages, she truly went above and beyond,” Jackie said.

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UNCOMMON CARE AT HOME

“There’s no doubt about it that it’s HCF and Billy that are giving me the independence to stay at home, completely relaxed, because they look after me. It’s great. There’s nothing to be afraid of when I’m in my home and Billy is here.”

 

Lucille, HCF Member

UNCOMMON CARE FROM THE SIDELINES

Coaching young netballers is a tough gig. It’s even harder when you’re not an expert in the game. Meet Wayne; the sport-lov­ing WA dad who took on a pack of under-10s and became a court-side hero.

Image courtesy of Frances Andrijich.

MEET OUR TEAM

UNCOMMON CARE MEANS UNCOMMON CONVERSATIONS

“Giving the member that call was the happiest moment of my day, because I knew I’d done the right thing. Getting it resolved in one day was unbelievable.”

Rekha, Senior Member Care Consultant

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UNCOMMON CARE IN THE OUTBACK

A lot of purple, a little patience and a few chooks: Alice Springs nurse Sarah Brown is known to her community as ‘Napaltjarri’ – friend, partner, and leader in a remarkable venture transforming outcomes for people with chronic kidney disease.

UNCOMMON CARE FINDS ANSWERS

“I was in a lot of pain with my hip when my wife saw the HCF TV ad, so I rang to find out more about the second opinion service. We followed the specialist’s advice and although my recovery has been slow, my pain level has reduced significantly.”

 

Robert, HCF Member

MEET OUR TEAM

UNCOMMON CARE AT UNEXPECTED TIMES

Going to the dentist with a mob of kids can be difficult at the best of times, but the team at HCF’s dental centre in Brookvale are taking the ache away.

“I’ve got five kids and it’s fairly uncommon to come to a place like this where kids are so welcome.”

“It’s so good to have a workplace where you get the free­dom to play with kids while they wait, to colour-in with them on the floor,” said Dental Assistant, Jacinta. “It’s nice to keep everyone happy.”

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1.6m
AUSTRALIANS COVERED BY HCF*
#1
MOST TRUSTED HEALTH FUND^
1.1m
MEMBER CALLS ANSWERED LAST YEAR*

MEET OUR TEAM

UNCOMMON PEOPLE

“I feel like I’ve been empowered to make a change in someone’s life.”

 

Mark, Senior Member Care Consultant

UNCOMMON CARE MEANS PEOPLE BEFORE PROFIT

MORE STORIES OF CARE FROM OUR MEMBERS

Deb Shirley was back teaching Pilates eight weeks after a double mastectomy.

MORE STORIES OF CARE FROM OUR TEAM

Meet Mimi, the pocket rocket travel expert in our Member Services team.

ABOUT HCF

HCF has been putting Australians’ health first for more than 85 years.

UNCOMMON CARE JUST MAKES COMMON SENSE TO US

*All figures are quoted for Financial Year 2018-2019.

^Roy Morgan Net Trust Survey 2018 and 2019.