WHEN A LOVED ONE HAS PASSED AWAY
Losing a loved one is a difficult and emotional time. We're here to help make the process as easy as possible.
HOW TO NOTIFY US
We want to make it easier for you to let us know about the death of a family member or friend, so we’ve partnered with the Government’s Australian Death Notification Service (ADNS).
ADNS is a single online location where people can notify multiple organisations at once that someone has died. It’s free to use and means less administration for you during a difficult time.
Once the details you provided ADNS are confirmed, HCF will automatically receive the Death Certificate number and your details. Then we’ll contact you and guide you through the next steps.
Other ways to notify us
If you’d prefer to let us help you over the phone, through email or in person, you can call us on 13 13 34, email us at service@myhcf.com.au or visit your local branch.
Member Support
GETTING HELP AFTER LOSS
If you or someone you know needs help dealing with grief, we’re here for you. We've partnered with PSYCH2U to offer HCF members easier access to mental health support and navigation including online video contact with a psychologist. Eligible members* can also access a comprehensive mental health support program that provides customised care through online, telehealth and chronic disease management programs.
For children who need help with grief, HCF members with hospital or extras cover have access to Calm Kid Central^, an online educational and support program to help kids aged 4 to 11 manage tough life situations.
If you're struggling with depression or anxiety, and need to speak to someone now, call Lifeline on 13 11 14.
Where to find more mental health help:
As a not-for-profit health fund, we put our members at the heart of everything we do. That's Uncommon Care.
Related Articles
IMPORTANT INFORMATION
* Must have HCF gold level hospital cover for at least 2 months. Eligibility is based on clinical need as assessed by PSYCH2U.
^ Excludes Accident Only Basic cover and Overseas Health Cover.