UNCOMMON CAREIS OUR BOTTOM LINE

Stay in control of your health journey with our wide range of treatment-at-home options like chemotherapy, rehabilitation after knee or hip surgery, IV antibiotics and complex wound care for eligible members⁺ – all in the comfort and convenience of your own home.
 

We’re helping you take charge of your mental health with industry-leading programs^~ like Calm Kid Central for kids with big feelings^* and Hello Sunday Morning for members ready to change their relationship with alcohol.
 

HCF gives eligible members 100% back on popular extras like dental check-ups, selected glasses and first visits to a physio through our wide network of providers⁼.
 

• Customer Service Institute Award for the last 9 years in a row⁼⁼
• Because we're not for profit, our health insurance experts are here to advise based on the cover you actually need
• We answer 3,000 calls a day helping people with their health cover questions⁺⁺

Important Information

^~~Roy Morgan Net Trust Survey 2018, 2019 and 2020

⁼100% back is available on selected covers. Waiting periods and annual limits apply. See hcf.com.au/100back.

^*To access Calm Kid Central you must have hospital or extras cover for 12 months, excluding Accident Only cover and Overseas Visitors Health Cover.

⁺Available with HCF-contracted providers, subject to your location and your hospital cover. Waiting periods apply.

^#Available with selected obstetricians, pathology and ultrasound providers at the Sydney Adventist Hospital. Depends on your level of cover (pregnancy and birth services required) and must have served the 12 month waiting period by the birth date of your baby. Excludes any policy excess. Not available to Overseas Visitor Health Cover members.

^##If you change your mind and cancel your HCF policy within 30 days of joining, you’ll receive your money back if you haven't made a claim in that period.

^>Excludes Accident Only Basic cover and My Future Cover.

^>>A 2 month waiting period applies and depends on annual limits. Before you start any program, check you’re on eligible cover and the provider of the program is recognised by us. If you’re unsure, call 13 13 34 or visit a branch.

^>>>Applicable on eligible products and with a family cover.

⁺⁺Uncommon Care in Uncertain Times: Financial Year 2019-2020.

^~HCF leads the way in mental health care by providing members access to a unique mental health program. This is substantiated through market analysis which shows that HCF's program is uncommon in the way that it connects its members to a wider range of mental health services, giving its members greater flexibility and choice. Furthermore, the market analysis shows that the HCF mental health program helps members navigate the public and private mental health services available.

⁼⁼Recognised by the Customer Service Institute 9 years consecutively since 2012.