HCF Assist

Our helpline gives you the personal and health support you need.

We want to make your life easier, from accessing the healthcare services you need, to finding tradies, tax or legal advice when you need it the most.

HCF Assist is available seven days a week on 13 13 34*.

Personal support

HCF Assist is here to help all HCF Thank You members with:

Grief and trauma counselling
We’ll support you with 24/7 access to free consultation on personal and work issues like depression, grief, divorce, elderly care or stress.

Funeral support
We’ll connect you to a funeral director, local to you, who can help when you’re arranging a funeral*.

Legal or tax advice
We’ll organise a free initial consultation with a legal or tax specialist to help you with matters like preparing a will, power of attorney, PAYG and tax-return enquiries*.

Home assistance
We’ll connect you with providers to help you with gardening, cleaning, childcare and trades*.

Healthcare support

You can also call our helpline to ask health questions. We have nurses on hand to help you understand more about your health issue and what your next steps could be in getting medical attention^.

HCF Assist can help you find HCF participating provides and services like:

Specialist doctors
When your treatment needs more than your GP, we can put you in touch with specialist medical services across a broad range of options.

Private hospitals
If you prefer to be treated in the private system, HCF Assist can connect you with private hospitals best suited to your needs.

Extras providers
Make the most of your extras benefits. We can put you in touch with extras providers to help you get more from your cover.

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HCF Thank You offers and discounts

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HCF’S My Membership App

Our My Membership app lets you manage your health cover wherever and whenever you need.

Important Information

*In some instances, the professionals are only available during business hours. These include tax and legal professionals, tradespeople, home help and funeral assistance services. Your initial consultation with a legal or tax advisor will be covered under HCF Assist. You’ll be responsible for the fees associated with additional tax and legal consultations, home service providers and funeral arrangements.  In some instances, the providers are only available during business hours. These include tax and legal professionals, tradespeople, home help and funeral assistance services.  If you rely on the Clinical Triage service, or engage a provider, it will be on the basis that HCF will not be responsible, and you will not hold HCF responsible, for any liability that may arise from that engagement.

^The telephone triage service isn’t intended for life threatening or medical emergency situations. It isn’t a diagnostic service and doesn’t replace a consultation with a health professional.

If you rely on the Clinical Triage service, or engage a Provider, it will be on the basis that HCF will not be responsible, and you will not hold HCF responsible, for any liability that may arise from that engagement. Terms and conditions apply.