Sydney, 27 October, 2016 – HCF, leading not-for-profit health fund, has been recognised for its outstanding customer service for the fifth consecutive year—winning the national Service Excellence award in the Not-for-Profit category at the 2016 Australian Service Excellence Awards (ASEA).

The award was presented to HCF at the ASEA gala dinner last night in Melbourne, co-hosted by TV presenter Catriona Rowntree and Michael Pope. To top the Not-for-Profit category Australia-wide is testament to HCF’s strong ethos of putting its members’ health first.

The Customer Service Institute of Australia (CSIA) judges the customer service capabilities of companies across all industries in both the public and private sectors. From this rigorous analysis, HCF was found to demonstrate superior standards of customer service compared to the rest of Australia's large businesses in the category.

HCF’s Managing Director, Shaun Larkin, said of the award win: “At HCF, we have a long tradition of care for our members, putting them at the heart of everything we do. We build trusted long-term relationships to create an experience that is truly valued.”

“To be acknowledged for our commitment to our members, is a real honour.”  

In addition to winning the national Service Excellence award, HCF was also an ASEA finalist for the categories of Large Organisation, Excellence in a Contact Centre, Customer Service Project of the Year, and Customer Service Professional of the Year.

The ASEA achievement follows HCF winning the International Large Business Award from the Customer Service Institute of America in March, and recently receiving the highest national honour in the CANSTAR awards for outstanding value health insurance.

CANSTAR’s 2016 Health Insurance Star Ratings – the largest ever undertaken by CANSTAR in health insurance - assessed the price and features of 628 health insurance products from 24 insurers and recognised HCF as providing outstanding value to customers Australia-wide.

-ENDS-

For more information, please contact:

• Dashika Zimmer
  HCF
  E: dzimmer@hcf.com.au
  M: 0405 560 360

About HCF

HCF, leading not-for-profit health fund protecting Australians since 1932, covers around 1.5 million members with health and life insurance, community care, travel and pet insurance.

On average over the last five years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average. With over 35,000 specialists participating in its Medical Gap Cover Scheme and approximately 10,000 providers participating in its 100% back More for You programs, HCF gives members access to quality healthcare with no gaps or minimal costs compared to non-participating providers.

To empower members to put their health first, HCF also offers a range of health and lifestyle services including its My Health Guardian health management program, mobile Victor Chang Heart Health Checks and My Global Specialist second opinion service. HCF also offers a discount on online GP visits with GP2U.

HCF’s national network of retail outlets and Australian-based call centres have earned multi-award winning status. HCF members also have access to low cost, high quality services at HCF Dental Centres and HCF Eyecare Centres.

Having contributed $50 million to support the health services research funded by the HCF Research Foundation, HCF is devoted to investing in the future of Australia’s health.

To learn more about HCF go to hcf.com.au/about-us