HCF supports Queensland health needs with new branch opening as part of state expansion

Queensland, 21 February, 2017 – HCF, Australia’s leading not-for-profit health fund is expanding its network in Queensland, with the launch of three new health insurance kiosks in Townsville, Cairns and Maroochydore.

The opening of the HCF kiosks will provide the local community with a broad range of health insurance products and services to empower members to take control of their health.

With over 172,000 members in Queensland, HCF has identified an opportunity to further increase presence in these local communities as part of its commitment to helping members improve their health journey.

This year, HCF is celebrating 85 years as one of Australia’s leading not-for-profit health insurers, with a vision to make health care affordable, understandable, high quality and customer centric.

“As a not-for-profit fund, we truly put our members at the heart of what we do. Our industry-leading services and programs are aimed at helping members get the best value from their health insurance for the benefit of their wellbeing,” Shaun Larkin, HCF Managing Director said.

National health data highlights almost a fifth of Queensland residents are daily smokers (16.1%)*, versus the national average of 14.5%**. Only 6.1% of Queenslanders met the recommended daily intake of fruit and vegetables and just over half (56.1%) exercised sufficiently in 2014-15*.

HCF has industry-leading no gap schemes and offers preventive health and chronic disease management programs, discounts on health and fitness services and a suite of free online resources including apps Get Fitter, Be Happier and Quit Smoking. Free branch services are also available for members with extras, such as heart health checks offered in partnership with Victor Chang.

HCF currently has branch services in Brisbane and the Gold Coast, with the three new kiosks opened across Queensland this month in Townsville, Cairns and Maroochydore.


Issued on behalf of HCF by WE Buchan. Media inquiries to:

  • Rebecca Hands
    (02) 9237 2817
    M: 0424 805 455
    E: rhands@buchanwe.com.au

  • Lauren Neave
    Ph: (02) 9237 2822
    M: 0425 259 885
    E: lneave@buchanwe.com

About HCF

HCF, leading not-for-profit health fund protecting Australians since 1932, covers around 1.5 million members with health and life insurance, community care, travel and pet insurance.

On average over the last five years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average.

With over 35,000 specialists participating in its Medical Gap Cover Scheme and approximately 10,000 providers participating in its 100% back More for You ancillary programs, HCF gives members access to a wide range of quality health care services with no gap.

To empower members to put their health first, HCF also offers a range of health and lifestyle services including its My Health Guardian health management program, mobile Victor Chang Heart Health Checks and My Global Specialist second opinion service. 

HCF’s national network of retail outlets and 100% Australian-based call centres have won multiple national and international awards.

HCF members also have unique access to HCF Dental Centres.

Having contributed $50 million to support the health services research funded by the HCF Research Foundation, HCF is devoted to investing in the future of Australia’s health.

To learn more about HCF go to hcf.com.au/about-us


*Australian Bureau of Statistics, National Health Survey 2014-15, Queensland, accessed here.

**Australian Bureau of Statistics, National Health Survey 2014-15, Smoking, accessed here.