Claiming

How can I make a claim on my extras?

The provider who treated you can often send your claim electronically at the time of your treatment using your HCF membership card.

You can also claim by emailing your claim to OVHC_Service@hcf.com.au, or take to a branch or send by post. You’ll need to complete an HCF claim form and include it with your receipts. Or call our Overseas Visitors Helpline on 13 68 42 to learn more about claiming for extras.

How do I submit a claim for my doctor’s bills?

After visiting a GP

  • if you’ve chosen a doctor from the HCF GP network, you won’t have to do anything – it’ll all be taken care of 
  • if you see a GP outside of our network, you’ll need to send your receipts to us.

After treatment in hospital

  • if you’ve chosen a doctor from the HCF medical gap network it’s easy, the bill(s) should come straight to us from the doctor, so you shouldn’t need to do anything
  • If you’ve already paid your doctor’s bill or it’s sent to you, you’ll need to forward the bill to us.

To submit your claim, complete a HCF claim form. You can do this at your nearest HCF location.

Otherwise, please call our Overseas Visitors Helpline on 13 68 42 and we’ll assist you with accessing and completing the form. You can email your completed HCF claim form and your doctor’s bill/receipt to OVHC_Service@hcf.com.au or post to us.

How do I claim for hospital bills?

If you’ve been to a hospital from the HCF network it's easy, the bill(s) should come straight to us from the hospital, so you shouldn’t need to do anything.

Sometimes the bills come directly to us even if you’ve been to a hospital that isn’t in the HCF network.

If you were in hospital and paid the costs yourself, or are sent a bill, you and the hospital need to complete a National Private Patient Claim Form (HC21).

Please email the completed HC21 claim form and your bills/receipts to OVHC_Service@hcf.com.au or post to us. If you have any questions about claiming call our Overseas Visitors Helpline on 13 68 42.

How do I claim for an ambulance?

All levels of HCF Overseas Visitors Cover include the cost of emergency ambulance (unless the ambulance service is covered by another arrangement). 

If you’re sent a bill after you’ve used an ambulance, send it to OVHC_Service@hcf.com.au. If you have any questions about claiming you can call our Overseas Visitors Helpline on 13 68 42.