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Please note – A review of the HCF Medicover rates has been conducted. To ensure we continue to provide value for our members and support affordability and sustainability into the forward years, some procedures across the specialty categories of anaesthetics, orthopaedic, diagnostic procedures and ophthalmology have been reduced.
These changes will be effective from 1 January 2020.
You can access these new rates before 1 January 2020 by logging into this portal from 13 December 2019.
For more information or for any questions on our Medicover rates please email email@example.com
1. PAYMENTS TO MEDICAL PROVIDERS
HCF is changing the way it pays Medical Providers on and from 1 October 2020 as follows:
Cheques will no longer be in use from 1 October 2020,
going forward payments will only be made to providers via Electronic Funds Transfer.
IF YOU RECEIVE PAYMENT FROM HCF VIA CHEQUE PLEASE ADVISE US OF YOUR BANK DETAILS TO ENSURE WE CAN PAY YOU FROM 1 OCTOBER 2020.
From 1 October 2020 Linked Servicing Providers must register for HCF’s Medicover No or Known Gap scheme arrangement to receive the extra benefits assigned to those schemes.
Claims will be held until we receive confirmation of your registration to the Medicover Gap Scheme.
To register, please refer to Useful Links above.
If you need any assistance please contact us on our new email address at:
PRINCIPAL PAYEES PLEASE ADVISE YOUR LINKED PROVIDERS TO REGISTER FOR MEDICOVER AS SOON AS POSSIBLE.
2. HCF CONTACT EMAIL ADDRESS
From 1 October 2020 enquiries relating to Medical Purchaser Provider Agreements or Medicover registrations must be emailed to
Medicover@hcf.com.au email address will no longer be in use from that time.