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Please note – HCF has undertaken a review of its Medicover rates against its competitors and to ensure we continue to provide value for our members but also keep health insurance affordable, have decided to not apply any indexation to our Medicover rates for 1 November 2018.
Changes to items and rates in line with MBS changes have been updated and a few items for procedures that can be provided effectively as an outpatient have had their rate reduced. For more information or for any questions on our Medicover rates
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1. Medicover Registration Forms
As previously advised, effective from 1 January 2017, HCF will only be accepting the version of our Medicover Registration Form that is available on this website (see Useful Links above). Any other version of the form will be rejected and will delay your registration process.
2. Move to more efficient claims processing
As part of our continued process improvement journey and our move to scanning of all transactions, from 1 March 2017 HCF will:
a. Only be able to accept and process invoices that have only 1 patient and 1 provider per invoice. All invoices not meeting this requirement will be rejected and you will need to resubmit in correct format.
b. Be making claims payments only via Electronic Funds Transfer (EFT) – bank account details will need to be provided to HCF to enable claims payments. We will be contacting providers who do not have current bank account details registered very soon to advise of this requirement – in the meantime if you are a registered Medicover provider you can update bank account details by completing and returning a Medicover Change of Details Form – see Useful Links above.
3. Medicover Terms and Conditions
HCF revises the Terms and Conditions for Medicover from time to time – it is important to ensure that you keep up to date with these Terms and Conditions as these govern your registration and the Medicover arrangement – the latest version is available under Useful Links above.