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Please note – A review of the HCF Medicover rates has been conducted. To ensure we continue to provide value for our members and support affordability and sustainability into the forward years, some procedures across the specialty categories of anaesthetics, orthopaedic, diagnostic procedures and ophthalmology have been reduced.
These changes will be effective from 1 January 2020.
You can access these new rates before 1 January 2020 by logging into this portal from 13 December 2019.
For more information or for any questions on our Medicover rates please email firstname.lastname@example.org
1. Medicover Registration Forms
As previously advised, effective from 1 January 2017, HCF will only be accepting the version of our Medicover Registration Form that is available on this website (see Useful Links above). Any other version of the form will be rejected and will delay your registration process.
2. Move to more efficient claims processing
As part of our continued process improvement journey and our move to scanning of all transactions, from 1 March 2017 HCF will:
a. Only be able to accept and process invoices that have only 1 patient and 1 provider per invoice. All invoices not meeting this requirement will be rejected and you will need to resubmit in correct format.
b. Be making claims payments only via Electronic Funds Transfer (EFT) – bank account details will need to be provided to HCF to enable claims payments. We will be contacting providers who do not have current bank account details registered very soon to advise of this requirement – in the meantime if you are a registered Medicover provider you can update bank account details by completing and returning a Medicover Change of Details Form – see Useful Links above.
3. Medicover Terms and Conditions
HCF revises the Terms and Conditions for Medicover from time to time – it is important to ensure that you keep up to date with these Terms and Conditions as these govern your registration and the Medicover arrangement – the latest version is available under Useful Links above.