We’ve made some upgrades to our online member services and My Membership app, including now allowing partner access and email log in capabilities. If you're having any issues logging in, you can still use your membership number. Click here to learn more.

Skip to content
hcf logo
MEMBER SERVICES

ARE YOU SURE YOU WANT TO LOGOUT ?

By clicking yes, you'll be logged out.

Cancel Yes, logout

You have been successfully logged out.

Session Timeout

Your session has been timed out. Please login again.

Login

Your session is about to expire

Current time left:

Sorry, but due to the inactivity on this page you will be logged out in two minutes. You can stay logged in and extend your session by clicking the red button below. Thank you.

Stay logged in Log out

First time logging into online member services? You’ll need to register beforehand.

CHECK YOUR EMAIL

Back to Sign In/Register

YOUR DETAILS ARE MISSING

It seems we don’t have an email address linked to your membership. To continue, please update your email address by getting in touch with our team.

Back to Sign In/Register

YOUR ACCOUNT ISN’T REGISTERED

The details you’ve entered aren’t linked to any online member services or My Membership app in our system. To continue, you’ll need to go back and register for a new account

Back to Sign In/Register

YOU’RE ALREADY REGISTERED

This email address is already linked to another membership. Get in touch with our team to update or enter your membership number to continue.

Back to Sign In/Register

WHY REGISTER?

Your Claims

Your Membership

Your Preferences

Enter your personal details

Please complete the registration form to access your online member services.
We’ve found some errors below. Please review your details and try again.
This is a required field.
Don't know your membership number?
This is a required field.
This is a required field.
This is a required field.
Your date of birth must be in dd/mm/yyyy format.
Back to sign in/Register

If you need help, visit our Help Hub or chat with us live.

THANKS FOR REGISTERING

Thanks for registering for online member services and the My Membership app, your confirmation email is on its way. To finish registering, click the link in your email.  

If you haven't received the email, make sure you check your spam or junk folder, otherwise get in touch with our team. 

Back to Sign in/Register

Please enter your email address

This email address is already registered to use online member services and the My Membership app. Please enter a unique email address to continue.
We’ve found some errors below. Please review your details and try again.
Please enter a valid email address
This is a required field.
Back to sign in/Register

If you need help, visit our Help Hub or chat with us live.

Next steps for your registration

Thanks for requesting to register for online member services and the My Membership app. We've now sent a confirmation email to your policyholder, who’ll need to confirm your details.

  • The link will expire in 7 days. If it has expired, you’ll need to restart the process, which will then send them a new link. 
  • Once your policyholder has confirmed your details, we'll send you an email to complete your registration.

If you have any questions or need to speak to our team, get in touch.

Back to Sign in/Register

YOUR REGISTRATION’S PENDING

We’ve sent an email to your policyholder to confirm your details. Once they’ve done this, you'll be able to complete your registration.

If they don’t confirm your details within 7 days from when the email was sent, you’ll need to start your registration again.

Back to sign in/Register

SORRY, WE CAN’T COMPLETE YOUR REGISTRATION

To complete your registration, we need your policyholder to confirm your membership. Unfortunately, it seems we dont have an email address linked to your membership. To continue your registration, please ask your policyholder to update their email address by contacting our team at 13 13 34.

Back to sign in/Register

Access not available

Thanks for showing interest in signing up for online member services and My Membership app. Unfortunately, you’re not eligible for an account due to the current membership you’re on. If you need help viewing your cover, get in touch with our team.

Back to sign in/Register

YOU’RE ALREADY REGISTERED

Looks like you’ve already registered to use online member services and the My Membership app. Go back to the sign in screen and log in using your email address. If you’ve forgotten your password, you can reset it by clicking I forgot my password. 

Back to Sign in/Register

LOOKING FOR YOUR MEMBERSHIP NUMBER?

You can find your membership number:

  • on the front of your physical HCF membership card.
  • the last 8 digit of your reference number on past statements.
Back to Sign in/Register

If you need help, visit our Help Hub or chat with us live.

Sorry, we can’t complete your registration

It seems we don’t have an email address linked to your membership. To continue your registration, please update your email address by getting in touch with our team .

Back to Sign in/Register

© 2026 HCF
All rights reserved

  • Privacy Policy Opens in new window
  • Terms & Conditions Opens in new window
  • Copyright HCF 2026

The Hospitals Contribution Fund of Australia Limited. ABN 68 000 026 746 AFSL 241 414

Close