We’re experiencing a high volume of calls and chats. If you need to manage your cover or make a claim, you can log into My Membership app or online member services. We apologise for this inconvenience and appreciate your patience.

WELCOME TO

HCF MEMBER SERVICES

First time to member services? You need to register before you can log in.

WHY REGISTER?

Your Claims

Your Membership

Your Preferences

ONLINE REGISTRATION

All you need is your HCF membership number to sign up. Only the main policy holder is able to register for online member services.

Note:

To register online, you must have provided a valid email address when joining HCF. If you have not done so, or are having issues registering, please call us on 13 13 34.
We secure your login to online member services with multi-factor authentication. To learn more refer to our security FAQs.

HCF membership number

I forgot my membership number

Your membership number can be found:

on the front of your HCF membership card
in the last 8 digits of the reference number on any letters or emails from us.

Call 13 13 34 if you need help.

Your first name

Your last name

Please complete the registration form to access your online member services.

The details you entered don’t seem to match what we have on file. Please check the spelling and try again, or call us on 13 13 34.

Something has gone wrong, we’re sorry about that. Please call us on 13 13 34.

We've sent you an email.

We've sent an email with instructions on how to set your password to the address linked with your HCF membership.

If you didn't receive this email, you can send another, send a text verification link, or contact us on 13 13 34.

MEMBERSHIP ALREADY REGISTERED

The membership number and name you have provided is already registered for online services. If you have any questions, or have trouble logging into your account please call us on 13 13 34

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