OUR NEW LOOK MEMBERSHIP APP
The My Membership mobile app takes the hassle out of health cover, with fast, simple, secure access – anytime, anywhere.
Download the app today from the App Store or Google Play.
GET YOUR COVER SORTED
Know what you’re covered for, manage your passwords and account preferences, view remaining limits and order a replacement card.
FAST CLAIMS ON THE GO
Make a claim in minutes with our quick and easy claims experience.
Simplify claiming with a photo of your invoice. Keep track of previous claims, extras limits and remaining benefits. Estimate how much you’ll get back with our handy claims calculator.
PAYMENTS MADE EASY
Stay in financial control with easy payment scheduling, direct debit set-up and handy reminders.
SIMPLE, SECURE LOGIN
Keep your personal information safe with Face or Touch ID or a passcode and multifactor authentication login – simple, secure and fast.
USE YOUR DIGITAL CARD
Left home without your card? Use your secure digital membership card to claim extras on the spot at selected extras providers. Just tap and go or use the QR code*.
CHAT WITH A HEALTH COVER EXPERT
We love a good chat. Message us with your questions and we’ll get back to you quick smart during business hours.
YOUR HEALTH COVER COMPANION
Explore our range of health and wellbeing programs. Find a healthcare provider in our network to help reduce your out-of-pockets. Access special offers, discounts and more.
FOR NEW APP USERS
DOWNLOAD
Search HCF in the App Store or Google Play. Download the My Membership app. You'll need at least iOS 13 or Android 8. Android users can download from 29 February.
REGISTER
Tap ‘Register’ on the login page. Enter your membership number and the email connected to your policy.
VERIFY
Check your email and follow the verification link.
GET STARTED
Explore the app and make managing your health cover simpler and hassle-free.
MAKE EVERY DAY MORE REWARDING WITH THE HCF THANK YOU APP
Get more value from your health cover with the HCF Thank You app^.
Enjoy the convenience of redeeming offers on the go from the brands you love – like Coles, Woolworths, The Good Guys, Myer, THE ICONIC and more.
Plus, earn HCF dollars when you shop at participating retailers through the HCF Thank You app. HCF dollars can be converted into an HCF Digital Prepaid Mastercard, an eligible retailer e-Gift card, or used to help reduce the cost of your health cover premiums+.
Reward yourself your way, every day. Download the HCF Thank You app from the App Store or Google Play.
GET GOING, KEEP GOING WITH THE HCF HEALTHFUL APP
Our new health and wellbeing app, HCF Healthful makes managing your health feel doable, no matter where or when your journey begins.
A personalised Health Score gives you a real-time snapshot of your health, so you know what areas of your wellbeing need more focus.
Track your health and wellbeing in real-time by completing healthful activities, goals and achievements that have been customised to your key improvement areas with the guidance of a 24/7 digital coach.
So, if you’re ready to get going, and keep going, download HCF Healthful from the App Store or Google Play.
MORE INFORMATION
Minimum phone requirements
The app is compatible with Apple iOS 13/14/15+ and Android 8/9/10/11/12+.
If your phone doesn’t meet the minimum requirements you can access many of the same self-service features through online member services.
Primary policyholder login
Only the primary policyholder can currently log in to the app. We're sorry for any inconvenience this may cause. We understand giving access to other adults on your membership is important and we're currently working to make that happen. We'll update members as soon as multiple login access becomes available.
NEED HELP?
If you need help getting started with the app or using any of its features, check out our how-to guides. They’ll take you through step-by-step.
You can also call us on 13 13 34 or email service@myhcf.com.au.
IMPORTANT INFORMATION
* Android and Apple users with a supported device can scan the QR code on their digital card at providers with HICAPS Trinity payment terminals. Android users can also use tap-and-go (NFC) at providers with HICAPS VX, HICAPS Trinity or CommBank Smart Health payment terminals. Supported Apple devices run at least iOS 13. Supported Android devices run at least Android 8.
^ Eligibility criteria apply. For more information see hcf.com.au/thank-you-app
+ Must have at least 20 HCF dollars in cleared funds. Only members who pay their premiums by credit card or direct debit can use their HCF dollars to reduce premiums.
