KEEPING OUR MEMBERS AND STAFF SAFE

When you visit our branches and centres, you can have peace of mind that we're taking extra precautions to provide you and our staff with a safe environment. This includes complying with all State Public Health orders and screening all our visitors for any COVID-19 contacts and general health status. We look forward to welcoming you back at HCF.

SERVICE UPDATES

Branches

New South Wales update

From Monday 25 October, HCF Branches across NSW will reopen. As our branches reopen, hours may vary. Please call your local branch ahead to confirm opening hours.  

Please note trading hours are subject to change based on COVID-19 restrictions.

Australian Capital Territory update

From Monday 25 October, HCF's Belconnen and Woden Valley branches will reopen. As our branches reopen, hours may vary. Please call your local branch ahead to confirm opening hours.  

Please note trading hours are subject to change based on COVID-19 restrictions.

Victoria update

From Wednesday 3 November, our Melbourne, Chadstone, Fountain Gate, Doncaster and Highpoint branches will reopen. As our branches reopen, hours may vary. Please call your local branch ahead to confirm opening hours.

Please note trading hours are subject to change based on COVID-19 restrictions.

Other ways to contact us Find a branch

Dental Centres

New South Wales update

All HCF Dental Centres are now open for the provision of a full range of dental care. Due to the extensive lockdown period, we're experiencing an unprecedented demand for our services. Priority will be given to emergency cases, incomplete treatments and patients who haven't yet attended this calendar year for a check-up.

Our Brookvale, Bondi, CBD, Chatswood and Miranda Dental Centres are currently booked until the end of the year, however, members can be added to a standby list in case cancellations arise. We may still have bookings available at:

  • Blacktown
  • Burwood (New - opening 15/11/2021)
  • Campbelltown
  • Castle Hill
  • Hornsby
  • Hurstville
  • Parramatta
  • Penrith

Our teams are working hard to provide the best possible service to our members and patients. Thanks for your patience and understanding.

Australian Capital Territory update

HCF's Belconnen Dental Centre is now open for the provision of a full range of dental care. Due to the extensive lockdown period, priority during October will be given to emergency cases, incomplete treatments and patients who haven't yet attended this calendar year for a check-up.

Victoria update

HCF's Collins Street Dental Centre will reopen from Friday 22 October for the provision of a full range of dental care. Due to the extensive lockdown period, priority during October will be given to emergency cases, incomplete treatments and patients who haven't yet attended this calendar year for a check-up.

Find a Dental Centre

EYECARE CENTRES

New South Wales update

All HCF Eyecare Centres will reopen as normal and routine eye tests will commence from Monday 11 October for fully COVID-19 vaccinated patients (evidence of vaccination status will be requested on arrival). For patients who've not received full COVID-19 vaccination and require critical care, please call your local Eyecare Centre. 

Due to the extended lockdown period, we're experiencing a high demand for appointments. We appreciate your patience as we work through this, and will continue to give priority throughout October to emergency and critical care needs.

Find an Eyecare Centre

CALL CENTRES

It’s almost business as usual in our call centres, our teams are here to help. We ask for your patience if it takes a little longer to answer your call while we have so many members trying to contact us.

You can call us on 13 13 34, we’re open:

  • Mon-Fri: 8am-8pm (AEST/AEDT)
  • Sat: 9am-5pm (AEST/AEDT).

MEMBERS WITH OVERSEAS VISITOR HEALTH COVER

If you or your family need to find a doctor or hospital, or have questions about your health then call our 24/7 helpline on 13 68 42, then press 2. Our friendly experts speak many different languages and are ready to assist you.