SERVICE UPDATES

BRANCHES

NEW SOUTH WALES UPDATE

Following the NSW Premier's announcement of an extended stay at home order for Greater Sydney, all HCF Branches in the Greater Sydney region will be temporarily closed until 12.01am Saturday 28 August 2021.

The affected Branches are:

  • Bankstown
  • Blacktown
  • Bondi
  • Brookvale
  • Burwood
  • Campbelltown
  • Castle Hill
  • Chatswood
  • Erina
  • George Street (CBD)
  • Hornsby
  • Hurstville
  • Liverpool
  • Macquarie Centre
  • Miranda
  • Pagewood
  • Parramatta
  • Penrith
  • St Ives
  • Wollongong

HCF Branches in the Hunter and regional areas of New South Wales will continue to operate as normal.

Other ways to contact us

Dental Centres

NEW SOUTH WALES UPDATE

Following the NSW Premier's announcement of an extended stay at home order for Greater Sydney, and work restrictions across 8 LGAs (Blacktown, Cumberland, Fairfield, Liverpool, Canterbury-Bankstown, Parramatta, Georges River and Campbelltown), the following will be in place for Dental Centres until 12.01am Saturday 28 August 2021.

Blacktown Dental Centre will remain open Monday to Friday between 10am and 2pm for emergency patients only from the 8 affected LGAs. These patients should call the Blacktown Dental Centre first to arrange an appointment.

Hurstville Dental Centre will remain open Monday to Friday to provide emergency services for all our members, including those from the 8 affected LGAs. Patients requiring emergency treatment should call the Hurstville Dental Centre first to arrange an appointment.

In order to reduce movement of people in the community, members from the 8 affected LGAs will be appointed to either Blacktown or Hurstville Dental Centre, whichever is closest to their home. Non-urgent treatment will be deferred and members may be asked to produce a negative COVID-19 test result.

The following Sydney Dental Centres will remain open Monday to Friday for emergencies only. Patients requiring emergency treatment should call their Dental Centre first to arrange an appointment. These centres will not treat patients from the 8 affected LGAs but may refer them to Blacktown or Hurstville Dental Centres.

  • Bondi Dental
  • Brookvale Dental
  • Chatswood Dental

The following Sydney Dental Centres will be closed until 12.01am Saturday 28 August 2021:

  • Campbelltown Dental
  • Castle Hill Dental
  • Hornsby Dental
  • Miranda Dental
  • Parramatta Dental
  • Penrith Dental
  • Sydney CBD Dental (George St)

Our team will be progressively contacting all booked patients to reschedule their appointments.

Find a Dental Centre

EYECARE CENTRES

NEW SOUTH WALES UPDATE

Following the NSW Premier's announcement of an extended stay at home order for Greater Sydney, and work restrictions across 8 LGAs (Blacktown, Cumberland, Fairfield, Liverpool, Canterbury-Bankstown, Parramatta, Georges River and Campbelltown), the following will be in place for Eyecare Centres until 12.01am Saturday 28 August 2021.

The following Sydney Eyecare Centres will remain open Monday to Friday during this time for emergencies only. Patients requiring emergency treatment should call their Eyecare Centre first to arrange an appointment.

  • Bondi Eyecare
  • Chatswood Eyecare

The following Sydney Eyecare Centres will be closed until 12.01am Saturday 28 August 2021:

  • Blacktown Eyecare
  • Brookvale Eyecare
  • Hurstville Eyecare
  • Parramatta Eyecare
  • Sydney CBD Eyecare (George St)

Our team will be progressively contacting all booked patients to reschedule their appointments.

Find an Eyecare Centre

CALL CENTRES

It’s almost business as usual in our call centres, our teams are here to help. We ask for your patience if it takes a little longer to answer your call while we have so many members trying to contact us.

You can call us on 13 13 34, we’re open:

  • Mon-Fri: 8am-8pm (AEST/AEDT)
  • Sat: 9am-5pm (AEST/AEDT).

MEMBERS WITH OVERSEAS VISITOR HEALTH COVER

If you or your family need to find a doctor or hospital, or have questions about your health then call our 24/7 helpline on 13 68 42, then press 2. Our friendly experts speak many different languages and are ready to assist you.

COVIDSafe app

While Australia’s COVID-19 situation has played out differently in states across the country, the federal government is encouraging all Australians to download its new contact tracing app, COVIDSafe.

Downloading COVIDSafe is voluntary, however the government says it’s a vital part of us getting back to normal and needs more Australians to sign up. That’s because the app uses Bluetooth to do a digital handshake with other mobile phones, making it easier to know when someone’s been near a positive case. People can then be traced, tested and treated faster and our communities can stay on top of further outbreaks.

You can download it on the Department of Health's website https://lnkd.in/gWmBtJR or by searching COVIDSafe in your phone’s app store.

Important Information

*For selected services carried out by a general dentist. Depends on your level of cover and annual limits. HCF reserves the right to remove this offer at any time.