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13 13 34

KEEPING OUR MEMBERS AND STAFF SAFE

When you visit our branches and centres, you can have peace of mind that we're taking extra precautions to provide you and our staff with a safe environment. This includes complying with all State Public Health orders and screening all our visitors for any COVID-19 contacts and general health status. We look forward to welcoming you back at HCF.

SERVICE UPDATES

Branches

NEW SOUTH WALES UPDATE

HCF's Lismore branch is temporarily closed due to flooding in the area. If you wish to speak to our staff please call us on 13 13 34.

Other ways to contact us Find a branch

Dental Centres

Our teams are working hard to provide the best possible service to our members and patients, and to deliver them the Uncommon Care they deserve. Like many healthcare services and businesses across Australia, a large proportion of our staff are affected by COVID-19 which significantly impacts our ability to maintain services.

Our HCF Dental Centres are open for the provision of a full range of dental care, however some of our smaller centres may need to close for short periods. We’ll continue to take all possible precautions to protect the safety and well-being of our patients and staff.  

Find a Dental Centre

EYECARE CENTRES

All HCF Eyecare Centres are now open. We’re currently experiencing a high demand for appointments at some centres and appreciate your patience and understanding. Please note that our trading hours are subject to change based on COVID-19 restrictions.

Find an Eyecare Centre

CALL CENTRES

It’s almost business as usual in our call centres and our teams are here to help. We ask for your patience if it takes a little longer to answer your call.

You can call us on 13 13 34, we’re open:

  • Monday to Friday, 8am-8pm (AEST/AEDT)
  • Saturday, 9am-5pm (AEST/AEDT).

MEMBERS WITH OVERSEAS VISITOR HEALTH COVER

If you or your family need to find a doctor or hospital, or have questions about your health then call our 24/7 helpline on 13 68 42, then press 2. Our friendly experts speak many different languages and are ready to assist you.