Our helpline provides telephone assistance for personal and health support.
We want to make your life easier, from accessing the health care services you need to finding tradies, tax or legal advice when you need them most.
HCF Assist is available 7 days a week on 13 13 34^.
You can call our helpline to ask health questions, we have nurses on-hand to help you determine how serious your health issue is and what your next steps should be in getting medical attention*.
HCF Assist can also help you find HCF participating providers and services, including:
- specialist doctors
- private hospitals
- extras providers.
*The telephone triage service isn't intended for life threatening or medical emergency situations. It isn’t a diagnostic service and doesn't replace a consultation with a health professional.
- grief and trauma counselling
- legal guidance services
- tax guidance services
- home services (e.g. electricians and plumbers)
- funeral arrangements.
Your initial consultation with a legal or tax advisor will be covered under HCF Assist. You’ll be responsible for the fees associated with additional tax and legal consultations, home service providers and funeral arrangements.
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Take control of your cover with the My Membership app.
^In some instances, the professionals are only available during business hours. These include tax and legal professionals, tradespeople, home help and funeral assistance services.
If you rely on the Clinical Triage service, or engage a Provider, it will be on the basis that HCF will not be responsible, and you will not hold HCF responsible, for any liability that may arise from that engagement. Terms and conditions apply.