New industry first tool helps Aussies avoid bill shock

3 March 2017: HCF today launched its innovative Preparing for Hospital tool, an online bank of easy-to-use resources to help people better understand some of the most common hospital procedures – from details of the procedure through to potential out-of-pocket costs.

The tool empowers consumers, reducing uncertainty caused by complex pricing and procedures, by arming them with information. Featuring videos, 3D animations and interviews with HCF members, the Preparing for Hospital tool provides clear and easy to understand information on a range of common procedures – including hip replacement, colonoscopy, child birth and tooth extraction. Readers can learn how procedures work, how to prepare, what to expect during admission, and what aftercare is needed. A cost indicator feature outlines the typical procedure costs and potential out-of-pocket expenses for common procedures, including the difference the choice of doctor or hospital can make.

The Preparing for Hospital tool follows release of comprehensive data collected in the 2016 HCF Hospital Patient Experience Survey which showed a significant disconnect between member expectations and actual experiences in hospitals.