HCF STANDS BY MEMBERS AFFECTED BY CYCLONE ALFRED
WEDNESDAY, 05 MARCH 2025: As we face into severe weather conditions and prepare for Cyclone Alfred’s impact across South East Queensland and Northern NSW, HCF, Australia’s largest not-for-profit health fund, is stepping up to support members facing financial and emotional hardship.
Ahead of Cyclone Alfred making landfall later this week, HCF is offering assistance to help ease the burden during this difficult time.
“We know that when disaster strikes, the last thing people need to worry about is their health cover,” said Lorraine Thomas, Chief Operating Officer at HCF.
“That’s why we’re providing practical support, including premium waivers and temporary policy suspensions, so members can focus on getting back on their feet.”
Eligible HCF members (including those on RT Health branded products) can apply for a premium waiver of up to three months or opt to suspend their policy for up to two years^ if they need to temporarily pause their cover while they recover. HCF Life members are also eligible for premium waivers of up to three months^.
The emotional toll of extreme weather events can be just as significant as the financial strain. HCF is offering eligible members a free HealthyMinds Check-in^^, providing confidential access to registered psychologists through PSYCH2U. This service includes specially trained psychologists for teens aged 12 – 17. Members can call 1 300 472 866 or visit psych2u.com.au/hcf-healthyminds to learn more and book an appointment.
“In the face of Cyclone Alfred, we’re already seeing extraordinary resilience as emergency service workers, volunteers, and local communities work together to get through this difficult time,” Ms Thomas added.
“Our gratitude goes out to all those who are stepping up to provide support. It’s in these times of crisis that the strength of our communities truly shines.”
Members experiencing financial hardship due to Cyclone Alfred are encouraged to contact HCF’s Member Support team on 13 13 34 or via email at service@hcf.com.au to discuss available support options.
ENDS
Media enquiries to:
Joni Thomes 0475 576 738 or jthomes@hcf.com.au
ABOUT HCF
HCF, Australia’s largest not-for-profit health fund protecting Australians since 1932, covers more than 2 million members with health and life insurance, travel, pet, home and car insurance. HCF has been awarded Outstanding Value Health Insurance by Canstar nine years in a row from 2016-2024. On average over the last ten years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average**. To learn more about HCF go to hcf.com.au/about-us.
** 88.8% compared to 85.3% across the industry. Calculated based on the average of the past 10 years, sourced from APRA Statistics: Operations of Private Health Insurers Annual Report data 2014–23 and Quarterly private health insurance statistics July 2023–March 2024.
^ Excludes Overseas Visitors Health Cover
^^ 1 HealthyMinds Check-in available per member per calendar year. Service is available free to all members with hospital cover. Excludes extras only, Ambulance Only, Accident Only Basic and Overseas Visitors Health Cover. Eligible members under 16 years old may need to have a parent or guardian present.
