HCF PROVIDES RELIEF FOR FLOOD-AFFECTED MEMBERS IN NORTH QUEENSLAND
6 FEBRUARY 2025: HCF, Australia’s largest not-for-profit health fund, is offering support to members impacted by the severe flooding in North Queensland. Understanding the financial and emotional strain that natural disasters can place on individuals and families, HCF is offering additional measures to help members navigate this challenging time.
“At HCF, we're here to support our members when it matters most,” said Lorraine Thomas, Chief Operating Officer at HCF. “For those affected by the floods, we’re offering financial relief measures, including premium waivers and temporary suspensions of private health cover^, so they can focus on rebuilding their lives.”
HCF members (including those on RT Health branded products) who have been impacted by the floods may be eligible for a premium waiver for up to three months to alleviate immediate financial pressure or a temporary suspension of their health cover for up to two years^, noting members cannot claim during this period. HCF Life members are also eligible for premium waivers of up to three months.
Recognising the toll that natural disasters can have, HCF is also offering eligible members a free HealthyMinds Check-in^^, providing confidential access to registered psychologists through PSYCH2U. This service includes specially trained psychologists for teens aged 12 – 17. Members can call 1 300 472 866 or visit hcf.com.au/mental-support to learn more and book an appointment.
Members experiencing financial hardship due to the floods are encouraged to contact HCF’s Member Support team on 13 13 34 or can chat with us online hcf.com.au/contact-us to discuss available options.
“We know many Australians are facing devastation not just in Queensland but also in Victoria, where bushfires, have caused significant hardship,” said Ms Thomas.
“Our thoughts are with all those affected, and we deeply appreciate the emergency service workers, volunteers, and local communities who are stepping up to help. It’s always inspiring to see what can be achieved when communities rally together, even in the most challenging times.”
ENDS
Media enquiries to:
Joni Thomes 0475 576 738 or jthomes@hcf.com.au
ABOUT HCF
HCF, Australia’s largest not-for-profit health fund protecting Australians since 1932, covers over 2 million members with health and life insurance, travel, pet, home and car insurance. HCF has been awarded Outstanding Value Health Insurance by Canstar nine years in a row from 2016-2024. On average over the last ten years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average.** To learn more about HCF go to hcf.com.au/about-us.
** 89.2% compared to 85.6% across the industry. Calculated based on the average of the past 10 years, sourced from APRA Statistics: Private Health Insurance Operations Reports 2014-23.
^ Excludes Overseas Visitors Health Cover
^^ Eligibility criteria apply. For more information see hcf.com.au/mental-support
