FAQs
onTax Statements

Q1. Will I get a Tax Statement this year?

Yes, we’ll send you a Tax Statement if you’re a member who:

  • had private health insurance during the 2018-19 financial year
  • paid a premium
  • has visa compliant overseas visitors cover in-conjunction with HCF Accident Only Basic cover.

We won’t send you a Tax Statement if you’re a dependant child or a member who only has overseas visitor health cover.

Q2. Why do I need this information to lodge my tax return?

There are 3 reasons. First, your Tax Statement shows the Australian Government Rebate amount on your premium.

Second, the Tax Statement shows how many days you had the right private hospital cover during 2018-19 (if less than 365 you may need to pay the Medicare Levy Surcharge).

Last, if you took out hospital cover once you’re aged over 30 you may have a Lifetime Health Cover (LHC) loading on your premium. Your statement will show if this applies to you and when it’s due to expire. It’s important to understand the LHC part of your premium isn't eligible for the rebate even if you qualify for a rebate overall.

Q3. When can I expect my Tax Statement?

We’ll send your Tax Statement by 15 July 2019. You can choose how you want to receive your information by logging in to online member services.

Q4. Can I get my tax information over the phone?

No, this is private information we can’t share over the phone. But there are lots of ways you can access, download and manage your Tax Statement. Log in to online member services or download the My Membership app.

Q5. I have health cover on a shared policy. How do I get my tax information?

The member listed as the primary policyholder can request all the information about your cover and decide where it’s sent.

Q6. I don’t understand my Tax Statement. Who can help me?

Our guide to reading and using your Tax Statement might be a good place to start.

If you’re still unsure, call the ATO Personal Infoline on 13 28 61 or speak to your tax professional. And as always, we’re here to help: give us a call on 13 13 34 Mon-Fri: 8am-8pm, Sat-Sun: 9am-5pm (AEST/AEDT) or visit a branch.

Q7. Why didn’t my adult dependant children get a Tax Statement?

Dependant children aged between 18 and 25 can be covered on their parents’ policy. But the Tax Statement will only list the adults on the policy who are not ‘dependant children’.

If someone on your policy not named on the Tax Statement needs private health information to complete their tax return, let us know. Give us a call on 13 13 34 Mon-Fri: 8am-8pm, Sat-Sun: 9am-5pm (AEST/AEDT) or visit a branch.

Q8. My Tax Statement is showing $0. I’m confused!

There could be a few reasons. You might have prepaid your premiums ahead of the 2018-19 financial year or you could be a new member who joined before 1 July 2019 and haven’t paid any premiums yet.

Q9. What does the Australian Government Rebate mean for my private health cover?

The rebate is good news: it’s an amount the government pays towards the cost of your health insurance premiums. It’s important to know it depends on your (and your family's) income though: the more you earn the lower your rebate will be and if you earn over a certain amount, or threshold, you won't get a rebate.

When it comes to tax time, you’ll need your Australian Government Rebate information to fill in your tax return. You’ll find this information on the Tax Statement we send you. You need to use the rebate amounts exactly as they appear on the Tax Statement when you lodge your tax return.

Q10. What if my income changed this year?

The Australian Government Rebate is income tested so if what you earn has changed it might be worth checking what this means for your premiums and the tax you pay.

It’s easy to update your income details. Log in to online member services, go to Actions and navigate to the Private Health Insurance Rebate section.

Q11. What’s changing about how I get my Tax Statement for 2019-20?

The law about how we send out Tax Statements has changed so we’ll only mail your Tax Statement if you ask us to. If you’re completing your tax return online with the Australian Taxation Office’s myTax service, or if you use a registered tax agent, your Private Health Insurance Tax Statement details should be auto-populated. But if your details aren't populated, you lodge a paper tax return, or just want your Tax Statement for your records, let us know and we’ll send you this information.

It’s easy to manage how you get your Tax Statement. Log in to online member services to manage how you hear from us or use the My Membership app to access your records.