A little extra cash for recovery after hospital
Recognised for excellence
Apply if you’re a permanent resident of Australia aged 16–60, cover expires at 65.
Claims paid fast
We pay most claims in under five days to help with your recovery^^.
Costs $2 per week for singles, $4 per week for a family+.
CASH BACK TO SPEND YOUR WAY
Sometimes the costs don’t stop when you leave hospital. Cash Back Cover gives you flexible, financial help to assist with your recovery after hospital.
Help with unexpected costs
Cash Back Cover pays you cash to help with some of the unexpected costs that come with recovery: Ubers to the doctor, cleaners and babysitters if you can’t move around, even to cover a little unexpected time off work.
Help with hospital and medical costs
Cash Back Cover can help fill the gaps not covered by your health insurance. This can include your excess, any gap fees your doctor charges, and other payments not covered by your hospital cover.
Help with your recovery
We pay you cash when your claim is approved, giving you the flexibility to use it to recover your way.
Protect yourself and your family from unexpected costs
Get $5,000 for accidents that require surgery*, or for a number of serious illnesses^.
Big and small accidents
From slipping on tiles to car accidents, Cash Back Cover pays you or your family for accidents that require surgery*.
A number of serious illnesses
Cash Back Cover pays you or your family for a number of serious illnesses including kidney failure, major organ transplant, major cancer, heart disease/attack and stroke^. Read the Product Disclosure Statement (PDS) and Financial Services Guide for the list of illnesses covered.
Claim multiple times
You can make multiple claims up to a maximum of $20,000 for singles or $40,000 for families during the life of the policy.
“I was diagnosed with breast cancer and had to undergo chemotherapy. Even though I had Cash Back Cover for my family for a while, I felt lucky to have taken the cover in the first place with the help of HCF staff in Macarthur Square, Brisbane branch. It doesn’t cost that much more and it gave another layer of insurance for my family.
Other insurers can sometimes ask members to answer lengthy questions and provide lots of documentation. I was so happy that HCF were able to pay me without delay, only a few days after I sent in my claim. When you’re sick, you really don’t have the time and energy to gather so much information. I’m a business owner, so taking time off means no income. It really does make a difference.”
Vivian, HCF Life Member
HEALTH AND PERSONAL ASSISTANCE SUPPORT
We understand the importance of mental health, especially in these challenging times.
HCF Assist is an exclusive telephone service to make your life easier and give you peace of mind. Call 13 13 34 for help dealing with personal and health matters like finding specialist doctors, nurses and counselling services.
*Surgery must be necessary as a result of the accident and within six months of the accident. Cash Back Cover only covers accidents that occur in Australia. Please read the Product Disclosure Statement (PDS) and Financial Services Guide available by calling 13 13 34 or visiting https://www.hcf.com.au/pdf/brochures/Cash_Back_Cover.pdf.
^Sub-limits and exclusions apply. Please read the Product Disclosure Statement (PDS) and Financial Services Guide available by calling 13 13 34 or visiting https://www.hcf.com.au/pdf/brochures/Cash_Back_Cover.pdf.
+Family cover is only available to members with an HCF family health cover policy.
**When you receive your policy document from us, you have 30 days to check whether the policy meets your needs. Within this time you may cancel your policy by contacting us and receive a full refund of any money paid provided you have not made a claim.
^^Most claims paid in under 5 days once we receive all the information we need from you.
++The grantor of the Direct Life Insurance Awards is Plan For Life, Actuaries and Researchers, previously branded as “Strategic Insight”. Asset International Australia Pty Ltd is the legal entity name for Plan For Life. Plan For Life is an ISS Market Intelligence (ISS MI) brand. ISS MI is a division of Institutional Shareholder Services (ISS). The Direct Life Insurance Awards recognise Life Insurance company excellence in the provision of Direct Life Insurance products and services to Australian consumers over the past year. The Accidental Injury Excellence award and the Recovery Assistance Excellence award were part of the ‘Life Company Product Awards’ Award Category in the Direct Life Insurance Awards 2019.
##The grantor of the Australian Service Excellence Awards is the Customer Service Institute of Australia. The Australian Services Excellence Awards recognise best practice, performance and innovation in customer service. HCF has been recognised in the Australian Service Excellence Awards for eight years consecutively since 2012.
Please consider the Product Disclosure Statement (PDS) and Financial Services Guide available by calling 13 13 34 or visiting https://www.hcf.com.au/pdf/brochures/Cash_Back_Cover.pdf, and consider your financial situation, objectives, and needs before deciding on Cash Back Cover as any advice provided does not take these into account. Cash Back Cover is issued by our own HCF Life Insurance Company Pty Ltd. ABN 37 001 831 250, AFSL 236 806 (HCF Life). HCF Life is a wholly owned subsidiary of The Hospitals Contribution Fund of Australia Limited ABN 68 000 026 746, AFSL 241 414 (HCF). The premiums for Cash Back Cover are paid to HCF Life. HCF receives commission from HCF Life for their sale of 40% of the first year’s premium plus an additional commission of 80% of HCF Life’s underwriting profit each year calculated as premiums less claims and expenses. HCF’s staff receive an incentive depending on the annual premium of these products which they sell. This will not exceed 20% of the first year’s premium.