WHY CHOOSE HCF TO COVER YOUR HEALTH?
- You get more back:
For every dollar members paid in premiums, we’ve paid more back in benefits than the industry average over the past 5 years^.
- Mental health care:
We’re leading the way with unique mental health programs that ensure members get the right support and treatment – no matter where you are on your mental health journey^^.
- 100% back on some extras:
See an extras provider in our network to get 100% back on a dental check up or first visit to a physio, chiro or osteo+.
- Treatment at home:
We’ve chosen to pay for hospital-substitute treatment so eligible members# can be treated in the comfort of home for services like chemo, complex wound care and IV antibiotics where possible.
CARE TO CHAT TO OUR LOCAL EXPERTS ABOUT HEALTH COVER TODAY?
- You’re in good hands with award-winning customer service for the last 8 years in a row**
- You’ll understand more about health cover with help from our branch teams
- You can check if your cover is right for you with our obligation-free check up.
SWITCH YOUR HEALTH FUND IN 15 MINutes
UNCOMMON CARE DON'T JUST TAKE OUR WORD FOR IT
Marta has been a loyal HCF member for 50 years, who sometimes struggles to make ends meet. So when she answered an unexpected phone call from an HCF staff member, her day was transformed.
Stavroula was managing an HCF competition where a member would win a a $2,000 gift card. Marta won the competition, but because Marta didn't have a computer or anyone to help, Stavroula realised Marta couldn't activate the gift card. "I thought, 'What can I do to help Marta? What is the right thing for her as a member?"
Stavroula visited Marta at her home to drop off the gift card and help her activate it, showing uncommon care instinctively.
*Roy Morgan Net Trust Survey 2018 and 2019
^89% compared to 86% across the industry. Sourced from APRA, Statistics: Quarterly Private Health Insurance Statistics, June 2019; APRA, Statistics: Private Health Insurance Operations Report 2015-18, June 2018.
+Depends on your level of cover and annual limits.
#Available with HCF-contracted providers, subject to your location and your hospital cover. Waiting periods apply.
**Recognised with a Customer Service Institute Award for Service Excellence – Large Contact Centre, 8 years consecutively since 2012.
^^HCF leads the way in mental health care by providing members access to a unique mental health program. This is substantiated through market analysis which shows that HCF's program is uncommon in the way that it connects its members to a wider range of mental health services, giving its members greater flexibility and choice. Furthermore, the market analysis shows that the HCF mental health program helps members navigate the public and private mental health services available.