My Global Specialist

My Global Specialist is available for immediate access by HCF members on Top Plus Hospital cover (nil excess) with either Multicover or Super Multicover extras.

Members currently on the closed product Top Hospital (nil excess) with either Top or Healthcover Plus extras are also eligible (this product is no longer available for sale).

• Call My Global Specialist on 1800 797 674.
• My Global Specialist will assess your eligibility to access the service. They’ll note your medical history and document any questions you have.
• After your initial call, My Global Specialist will mail you an information pack. You’ll need to sign the consent form which allows them to collect your relevant medical information.
• On receipt of your medical records, My Global Specialist will identify an appropriate specialist from their worldwide network to review your case.
• The chosen specialist will review your records and proposed treatment plan, and answer any questions you might have.
• Once completed, a report will be sent to you and your local doctor, including the medical credentials of the specialist who has reviewed your case. Prior to sending the report, a medical professional from My Global Specialist will call and review the key findings with you.

My Global Specialist provides you comfort and reassurance when:

• You want to be sure about the medical condition you’re suffering from.
• You need help deciding between treatment options available.
• You may be questioning why your current symptoms don’t seem to be improving.
• You want to be sure that surgery is the only real option.

My Global Specialist is a specialist information service, not a clinical service.

My Global Specialist will not prescribe treatments, but may suggest options to discuss with your treating doctor. We encourage you to discuss the details of the report with them.

Most medical conditions of concern to you, having already been assessed and investigated by your doctor.

You will not be able to access the service for:

• emergency;
• pregnancy;
• mental health conditions;
• a condition you are already in hospital for;
• a condition for which you have not already undertaken an initial consultation with a doctor.

No. There is no charge for HCF members eligible to access My Global Specialist.

No. You can access My Global Specialist from the comfort of your own home.

Best Doctors was founded by doctors from the Harvard Medical School in 1989. This organisation now helps people in over 30 countries around the world achieve better medical understanding, including the US, UK and Canada.

Only Best Doctors, with your permission, and your existing doctor will have access to your medical information, your reason for using the service or the final report.

HCF will only be aware when you have used the service. We will use this to determine the value of the service to our members.

HCF Privacy Policy

Best Doctors Privacy Policy

No. The report may discuss a treatment option which may not be available in Australia, or not covered under your hospital policy.

HCF products do not cover treatments provided outside Australia. High cost non-PBS drugs are excluded from our policies.

My Global Specialist and Best Doctors are not accident, illness or injury insurance. Nor will it replace your relationship with your current doctor or medical specialist.

HCF has engaged Best Doctors to offer this as an additional service for our eligible members. HCF reserves the right to withdraw the service at any time, or to change the terms on which the service is provided to members.

Information about the history of Best Doctors and choice of specialists was sourced from Best Doctors.

Copyright 1998-2011 Best Doctors. All Rights Reserved. Best Doctors, the star-in-cross logo and InterConsultation are trademarks, or registered trademarks, of Best Doctors in the European Community, the United States, and in other countries and are used under license.