My Home Doctor is an after hours home General Practitioner service for you and your family.

Coverage areas are:

  • Most of Sydney
  • South-East Queensland (Brisbane, Ipswich and the Sunshine Coast).
  • Melbourne and Geelong.
  • Most of Adelaide

The My Home Doctor coverage maps can be viewed here, search to see if your local area is covered.

Coverage areas are continually expanding. HCF members will be kept up-to-date when new areas become available.

The service is provided by HOME DOCTOR SERVICE, Australia’s most trusted provider of after-hours doctors home visiting services.

This is provided at no cost to HCF members with hospital cover.

HCF is the first health insurer in Australia to offer this service. It’s just another way members get more.

PLEASE NOTE – this is not an emergency service. For emergencies call 000.

Due to Commonwealth regulations, after hours home visits cannot be made outside of published operating times. Therefore, if a home visit is requested close to the service closure (8am weekdays and Saturdays) you may not be able to receive the service if the doctors have a number of previous patients to be seen before you. The call centre operator will advise you if the doctor will be unable to visit due to patient volumes. In these instances, you should then call your regular daytime doctor or nearest medical centre to arrange an appointment.

Frequently Asked Questions

How does My Home Doctor work?
  • Call My Home Doctor on 13-SICK (7425) to request medical attention for yourself, or a family member on your policy.
  • Inform the operator you are an HCF member. You will then be asked to provide patient details:
    • Name
    • Contact phone number
    • Date of birth
    • Gender
    • Address
    • Regular GP or Medical Centre
    • Medicare number
    • Medical symptoms
  • The patient must hold a current Medicare number to use the service. Members on Overseas Visitor Health Cover may use their HCF membership number.
  • If the service can be delivered, the operator will arrange for a doctor to visit your home as quickly as possible. The majority of patients are seen within 2-3 hours. The doctor will be accompanied by another person to ensure their security and your peace of mind.
  • If the medical condition is an emergency, the operator will recommend you call an ambulance or visit the nearest hospital.
  • A report will be sent electronically to your regular doctor the following day.
How long will it take for a doctor to arrive?

80% of patients are seen within 2-3 hours.

If the service is extremely busy, it may take longer than this. You will be advised if this is the case.

Can the Call Centre Operator give medical advice?

No, operators are not medically trained.

Can doctors give medical advice over the phone?

No, for legal reasons the doctor must visit the patient in person.

Under what circumstances is the My Home Doctor service not available?
  • Medical emergencies.
  • Patients threatening suicide, or appearing psychologically unstable.
  • Intoxicated patients or those under the influence of drugs (intoxicated minors may be seen in the presence of sober parents).
  • Where there is evidence of threatening or abusive behaviour.
  • If a patient has been assaulted and wants a police report. In this situation, they will be referred to hospital for a police report.
  • Female patients requiring an internal vaginal examination.

Usually these patients are referred back to their regular doctor, or to emergency services if urgent.

Will doctors dispense medications and pain relief?

The doctors carry a range of medication starter packs and injections such as:

  • antibiotics;
  • anti-vomiting medications;
  • eye ointments;
  • medications for light pain relief.

Pain relief medications are only dispensed at the doctor’s discretion.

Will doctors write prescriptions?

Yes, doctors are able to write some prescriptions for antibiotics and urgently needed medications.

Doctors will not generally write prescriptions for:

  • blood pressure medications;
  • cardiac medications;
  • anti-anxiety medications;
  • sedatives;
  • contraceptive pill; or
  • other regular medications.
Will doctors write scripts for narcotics?

No, My Home Doctor has a strict no-narcotics policy.

Doctors do not carry narcotic medications, nor will they write scripts for narcotics.

Can doctors do stitches?

Yes, doctors carry both suture (stitches) packs and glue for lacerations and injuries.

Please be aware that doctors cannot administer tetanus injections.

Who will have access to information disclosed during doctor’s visit?

The information provided to Home Doctor Service, and the doctor attending, will only be communicated to your regular doctor.

HCF will just be aware you have used the service, which is used to determine the value of My Home Doctor to our members. None of your medical information obtained during use of the service is sent to HCF.

How do I receive follow up care

Continuity of Care: It is important to note that Home Doctor Service provides medical care to patients in their own home when their regular doctor is not available. Patients seen in the after-hours are then returned to the care of their regular general practitioner. The services are provided in a manner that facilitates continuity of care with the patient’s regular doctor including the provision of appropriate medical notes for the patient’s regular doctor to take over care.

Your Privacy

This service is run by Family Care Medical Services (Australia) Pty Ltd, Melbourne Medical Deputising Service Pty Ltd operating as Home Doctor Service (Home Doctor Service) for and on behalf of HCF. You may access this service by calling 13 74 25, in which case Home Doctor Service will check the validity of your HCF membership with us. The personal information (including health and other sensitive information) that you provide to Home Doctor Service is used and disclosed only for the purpose of delivering and evaluating the service. If you do not provide this information, Home Doctor Service may not be able to provide you with the service. Home Doctor Service will not disclose personal information to HCF other than your name, address, postcode, date of birth, gender, date of participation with My Home Doctor, member number and customer number in order to allow HCF to evaluate the service.

With your permission Home Doctor Service may disclose your health information and other personal information to your regular doctor or other health care provider.

For more information about how HCF and Home Doctor Service handle your personal information, including how to access and correct your personal information or make a complaint and how HCF and Home Doctor Service will deal with such a complaint, see their respective privacy policies:

HCF Privacy Policy

Home Doctor privacy policy

Did you know?

To use this service call 13-SICK (7425):

  • 6pm to 8am Monday to Friday
  • From 12pm Saturday to 8am Monday
  • 24 hours on public holidays

Times are AEST.

The call centre is open two hours prior to the operating hours for doctor visits. Please note that you cannot book home visits in advance outside of these hours due to Commonwealth regulations.