My Health Guardian

Improve your health & well-being with My Health Guardian v2.0.

Our new, improved My Health Guardian v2.0 program is now available for you to use with new and enhanced features. It’s provided to members at no extra cost. It’s just another way HCF members get more.

Healthways Australia delivers the program on behalf of HCF. Healthways provides care management and wellness programs to over 50 million people worldwide.


Get started

Introducing My Health Guardian Well-Being Connect

It’s a fact that people are most likely to change behaviours if they feel inspired, particularly if that inspiration comes from people connected to them who lead by example.

With this in mind, we have launched a well-being inspired website to improve the My Health Guardian online experience

Some of the new and updated features include:

  • The Healthways Well-Being AssessmentTM that involves a simple, guided process to assess your lifestyle and overall health.
  • A fresh new look resource library with hundreds of articles, exercises, recipes and other resources available for you to access.
  • Trackers to record your progress for exercise, healthy eating and more – connect with Facebook and share your achievements with family and friends.


Get started

Register to receive your ‘Daily Challenge’.

Daily Challenge is a new feature that promotes everyday well-being. It encourages small daily tasks, helping you make a difference to your health and well-being.


Register for my Daily Challenge

I’m pretty healthy, what will I get out of My Health Guardian?

We know how busy life is – it’s difficult to dedicate the time you need to look after your health. This is where My Health Guardian can really make a difference.

Recent improvements to our My Health Guardian program make it easier for you to look after your health and well-being, however busy you are. Read more…

Getting started.
Follow our four easy steps and you’re on your way to a healthier you:

Step 1: Take our Well-Being Assessment and find out how healthy you really are.

Step 2: Put your personalised Well-Being Plan together.

Step 3: Contact our qualified health coaches with any questions you have about diet, exercise or lifestyle changes.

Step 4: Record your progress towards a healthier you.

To get started with our My Health Guardian program, you need:

  • HCF hospital and/or extras cover (Ambulance only or HCF Life only products are not eligible).
  • To be 18 years of age or over.
  • Your HCF membership number and to provide some personal details.


Get started

I have a chronic condition

Care support services available include: Read more…

  • Telephone support from registered nurses to help improve your health condition.
  • A registered nurse care manager will help you draw up an online health action plan, which can then be monitored for progress.
  • Online access to approved health coaches for guidance on your diet, physical activity and lifestyle.
  • SMS or email reminders for any preventative and health screening tests you might need.
  • Reminder calls prior to your GP appointments.
  • Advice on local community services to help you with the maintenance of your condition.

To join the My Health Guardian program, you need:

  • To have a chronic condition.
  • HCF hospital cover (Extras only, Ambulance only or HCF Life only products are not eligible).
  • To be 18 years of age and over.

While you are in the program, we’ll keep your GP informed of your health status (NOTE - the program is not intended to replace your GP’s treatment plan).

To participate, or to request further information, call the My Health Guardian team toll-free on 1800 244 854, or HCF on 13 13 34. Or email wellbeing@hcf.com.au


Get started


Find out what you will get out of My Health Guardian.


Take the virtual tour


+ About Healthways Australia

About Healthways Australia

Healthways Australia Pty Limited is part of the Healthways group of companies, which provide wellness and care management programs to over 50 million people worldwide. HCF has engaged Healthways Australia to deliver the ‘My Health Guardian’ program to HCF members. Healthways Australia provides the infrastructure, skills and expertise to ensure that the program is of the highest standard.

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+ My Health Guardian privacy policy

Healthways privacy policy

How do we use your personal information?


Your privacy is important to us and when you consent to participate in Health and/or Care Support Services, any personal health information you agree to provide online or directly to the clinical consultants of Healthways Australia will only be used to deliver the HCF Healthways program to you and will not be seen by HCF without your consent.

For those members participating in Care Support Services, we may disclose your personal information, with your consent, to your health care providers (usually your GP) who will assist you in managing your health care program. The information you provide will also be used to administer and evaluate the program and will only be used by HCF for the purposes set out in HCF’s Privacy Policy.

HCF and Healthways Australia are committed to complying with the Privacy Act and their respective privacy policies.

Note that participation, or not, in this program will not affect your health insurance premium and will not affect your right to make a claim.

+ HCF Privacy Policy

+ Healthways Australia Privacy Policy

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